Job Description

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General Information

Locations

: Austin, Texas, United States of America
Location: Austin Country: United States of America


Role ID
211780
Worker Type
Intern - Temporary Employee
Studio/Department
Fan Growth
Work Model
Hybrid
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Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Operations Analyst Intern, Community, Moderation & Care

EA's Fan Growth organization is responsible for elevating the experiences customers get from our entertainment and maximizing their fun. We're obsessed with the experiences our fans have with EA. We value people who bring new ideas and perspectives to make Fan Growth a great place to be and be from. We celebrate diversity and inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people who will show up excited to work and ready for fun.


Reporting to the Director, Community Moderation & Care Programs, you will be working closely with our Fan Care Analytics & Data Solutions team to help the Community and Moderation team fully adopt a new measurement framework.

So how does an Operations Analyst make great experiences for our fans?

You're the questioning type

and have a passion to analyze user behavior, feedback, and experiences

.You want to understand why things happen

and you want to share your insights

to improve EA's Customer Experience. In this role:

You will understand the WHY our metrics matter and identify HOW the team should best use to identify improvement opportunities and align to business initiatives You will understand how existing work is organized, prioritized, and delivered You will provide reporting and visualizations that manage performance indicators You will make recommendations on actions to improve based on analysis

Skills Needed:

Strong analytical skills with the ability to derive insights through qualitative and quantitative data Ability to make data informed recommendations for complex problems You are proficient in SQL and understand how to query large sets of complex data You are somewhat familiar with data visualization applications and techniques (e.g., Tableau, Power BI, Shiny) Ability to effectively communicate findings and recommendation

About Electronic Arts
We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.