Job Description

Department Summary:
DISH is a Fortune 250 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We also pioneered the first live, internet-delivered TV service \xe2\x80\x93 Sling TV \xe2\x80\x93 that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win \xe2\x80\x93 it\xe2\x80\x99s in our DNA. We\xe2\x80\x99re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH. Job Duties and Responsibilities:
DISH is seeking a strongly motivated Business Operations Analyst to drive operational strategy within the Customer Experience Wireless Skill Management department. Our Wireless Skill Management team acts as business managers for thousands of agents, strategically defining skills, processes, and tool usage to improve the customer experience. The team lives at the junction of meeting the needs of a variety of business partners, coordinating execution with internal teams and ensuring our front-line teams have the resources to be successful while interacting with our customers.


Primary responsibilities fall into the following categories:

• Actively and consistently support efforts to simplify and enhance the customer experience
• Develop expertise around delayed-response ticketing assistance to provide SME support
• Determine training material by using a combination of data, observation and feedback to discover opportunities in current support material
• Continuously improve content and processes used to provide a world class customer experience
• Collaborate through partnership with other departments within the company on strategic change initiatives
• Design, prioritize, and execute projects that drive CXO and DISH strategic objectives

Skills, Experience and Requirements:
A successful Business Operations Analyst in CXO Customer Service Wireless Skill Management will have the following:

• A bachelor\'s degree or 3+ years of relevant experience
• Ability to achieve great results while working with ambiguous scopes and constantly changing priorities
• Self-motivation and ability to maintain a positive attitude in the most stressful situations
• Excellent written and verbal communication skills with the ability to write reports, business correspondence, and procedure documents related to training
• Excellent organizational and time management skills
• Capacity to deliver a technical message to a non-technical audience
• Ability to define problems, collect data, establish facts, draw valid conclusions, and implement solutions
• Minimal travel is standard for this role
• Project Management experience is desirable

Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.


Candidates need to successfully complete a pre-employment screen, which may include a drug test. Salary Range: USD $57400.00 - $82000.00 / Year