Job Description

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Job Title: Onsite IT Support Specialist
Job Location (Short): Billerica, MA
Workplace Type: Office
Employment Type: Hourly
Discover a more connected career
We are seeking a full time Onsite IT Support Specialist to join our team at Precision Valley Communications!
Connecting you to great benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

What you'll do

• Report to Billerica, MA office Monday through Friday 7 AM to 3:30 PM.
• Provision, configure, and deploy new computers, monitors, and peripheral equipment.
• Respond to help desk tickets and support requests in a timely and professional manner.
• Troubleshoot and resolve company issued hardware, software, and connectivity issues for end users.
• Maintain accurate records of assets, configurations, and technical documentation.
• Assist with onboarding/offboarding technology setup for employees.
• Refer contracted hardware problems or defective products to vendors for service.
• Completes projects as assigned in the IT area.
• Maintain accurate records of all IT equipment including computers and mobile devices.
• Track asset life-cycle from procurement through disposal
• Other IT related tasks as assigned by supervisor/manager.

What you'll need

• To be 18 years of age or older
• Authorization to work in the United States for this company
• Have dependable transportation to get to Billerica, MA office.
• 1 year of IT support experience in a business environment.
• Strong knowledge of Windows OS, Microsoft Office, and cloud-based tools (e.g., Microsoft 365).
• Basic networking knowledge (IP addressing, routers, modems, Wi-Fi setup).
• Experience with provisioning tools and remote desktop/support platforms.
• Excellent problem-solving and interpersonal skills.
• May be required to work over-time; after hours as needed to ensure work is completed.
• May include working nights and holidays as needed.
• Regular and timely attendance is an essential function of this position.
• Provide technical support for computers running Windows and mobile devices running iOS environments
• Diagnose and resolve hardware and software issues
• Install, configure, and update applications.
• Document support tickets and maintain resolution records
• Familiarity with Active Directory and user account management
• Experience with remote desktop tools and ticketing systems

The wage range for Onsite IT Support Specialist is $27.00 - $27.00.
Why work with us
Your career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.
Building stronger solutions together
Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Req Id: 3670
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