twenty2 is a female-led, high end private label wallpaper and textiles production company. We assist artists and designers in developing innovative digital wallpaper and textile collections and custom projects. We are located in Bantam, CT and this role will require being able to work there. However, we are scheduled to move to a new location in Naugatuck at the end of 2023. Information Technology Department Overview The twenty2 IT department is well suited to those who enjoy continuously learning and growing to keep pace with an evolving company. We manage a diverse range of tasks, from company wide system development and implementation, to training our team members, to creating and posting simple signage and maintaining the cleanliness of our equipment. Curious, organized, and persistent skillsets are a good match for this department. Onsite IT Assistant Responsibilities
Technical support
Level 1 helpdesk for staff
Manage support tickets with IT contractor to resolve more complex issues
Manage cyber security training platform for staff
Admin support
Create written and visual technical instructions in accessible terms for staff
Research, trial, and recommend new hardware and software, as requested
Create training materials and signage for staff and factory
Assist senior IT on a variety of tasks, including (but not limited to):
Installing and configuring software and hardware
Installing patches and other updates
Physical device maintenance
Training staff on company systems
Skills
Proficient in macOS and iOS
Familiar with Windows and Android
Proficient or familiar with Google Workspace
Analytical diagnosing, problem solving and decision making skills
Strong task management and followthrough on projects to successful completion
Ability to stay apprised of and meet deadlines
Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects
Drive to troubleshoot to extent of skills before escalating to senior staff, if needed
BENEFITS: Eligible for 20 days of paid time off Bereavement Leave Paid holidays Medical/Dental/Vision benefits Paid professional development twenty2 revolves around creativity, so we value engaging employees who enhance our company culture. If you would like to identify your creative type check out the Adobe quiz at mycreativetype.com. We would love to hear about your results! WHO WE ARE: