Job Description

Description:

POSITION: On-site GHD Account Specialist

Department: Gentell Home Direct

Position Summary

The On-site GHD Account Specialist works within wound care clinic(s) (new/established onsite clinics) and is responsible for obtaining and assisting with the processing of orders to provide wound care supplies to patients in a clinical setting.

Essential Duties And Responsibilities:

Consistently demonstrate Gentell Home Direct's core values while performing daily functions and in all interaction with clients, patients, and team members Effectively convey Gentell Home Direct's services and products Provide supplies by accurately and efficiently processing orders Contact assigned accounts to obtain orders and patient data Complete all necessary paperwork in a timely manner Assist in training both new and established onsite associates Assist in new onsite trials Follow HIPAA, company, and departmental policies and procedures Obtain accurate patient information Review Clinical documentation Interact with patients and clinic staff Verify insurance coverage Maintain records and information

Requirements:

Qualifications:

High school diploma or GED required; college degree preferred 2-3 years experience in customer service Prior experience in a medical office preferred Effective interpersonal, communication, and organizational skills Familiarity with medical terminology and insurance Solid computer skills with the ability to learn new programs Ability to produce work in a timely manner Strong organizational skills Ability to manage multiple tasks and priorities Self-motivation and ability to work without close supervision

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to sit, stand, walk, and move about our customer's facilities Regular travel by automobile s required and occasional travel by plane may be necessary at times. The employee must possess mobility to work in and move about in a standard office setting and be able to operate a computer keyboard and other office equipment. Substantial time is spent on the phone and working on a computer. The employee must occasionally lift and/or move up to 10 pounds.


This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and/or requirements of the job change.