Job Description

This role is responsible for monitoring systems, identifying performance issues, and adhering to defined timeframes for incident escalation while troubleshooting simple to moderately complex incidents. The role serves as a trusted advisor to customers and internal businesses/end users, providing valuable insights and solutions. The role executes installations and configurations following standardized procedures, conducts routine maintenance activities, and ensures compliance with budget, quality standards, and customer requirements.

Onsite Administrator (Print) -

OSA Level II (Mason, OH)

For this position the candidate must reside in Mason OH / or commute daily to Customer site

OSA Level II

Manage consumable inventory Replace toner/consumables/paper Ensure adequate consumables are available at customer sites Clear paper jams Assist end user with device functionality Coordinated with HP with SW branded support Report customer dissatisfaction to CSM/SDM Assist with the collection of usage pages per devices as needed Swap out devices with spares as needed Perform initial trouble shooting Perform maintenance on devices as directed by SDM Web based SW to manage fleet - proactive monitoring Track usage/activities @ Customer sites

Responsibilities

Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols. Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols. Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols. Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction. Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance. Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery. Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally. Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment. Completes process-oriented assignments, shares technical information, and supports department-level operational plans. Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.

Education & Experience Recommended

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.

Preferred Certifications

NA

Knowledge & Skills

Amazon Web Services Auditing Business Process Business Requirements Change Management Computer Science Data Analysis Information Systems Information Technology Infrastructure Library IT Service Management Linux Microsoft Azure Project Management SAP Applications Technical Support

Cross-Org Skills

Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity

Impact & Scope

Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity

Works on assignments that are routine to moderately complex in nature and require basic problem resolution.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The pay range for this position is

$22

to

$29

USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 13 paid holidays 15 days paid time off (US benefits overview)


The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.