Job Description

Help Wanted: Online Engagement & Customer Response Specialist (Shooting Sports Industry)

Do you have a passion for shooting sports and great communication skills? We're looking for a dependable, professional individual to help us manage our online presence and customer engagement.

Position:

Online Engagement & Customer Response Specialist

Industry:

Shooting Sports / Firearms Retail & Training

Type:

Part-time

Location:

Hybrid - Remote and some on-site

What You'll Do:

Monitor and respond to

Google reviews

with professionalism and an understanding of the shooting sports community Reply to

website inquiries

and

social media ad messages

promptly and courteously

Answer questions and assist customers in booking our VIP Experiences and special events

Engage with our online audience in a friendly, knowledgeable, and brand-consistent tone Maintain a respectful, responsible online presence that reflects our commitment to safety, service, and community Track feedback, common customer questions, and opportunities to improve communication

What We're Looking For:

Strong written communication skills and attention to detail A courteous, professional demeanor--especially in online discussions Familiarity with shooting sports, firearms safety, and the community's culture Experience with social media platforms, Google Business, and customer service tools Ability to represent the brand responsibly and respond quickly to messages and reviews

Hours & Pay:

Flexible hours, pay rate based on experience

If you're passionate about the shooting sports industry and enjoy helping customers have memorable experiences, we'd love to have you on our team.