Job Description

Location:

Severin Hotel

Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city's longest running luxury hotel and a beautifully restored piece of the city's history. The hotel elegantly combines the grandeur of the early 1900's with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.

Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of "Hoosier Hospitality" are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.
:

To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.
Responsibilities:
Use friendly and appropriate expressions when engaging guests Be fully acquainted with the different points of interest Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms Ensure that the public areas, bell closet are maintained, clean and tidy Follow-up with guest complaints to ensure that any problems are resolved Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area Utilize bell carts effectively and with caution Ensure the floor is covered 100% of the time, including the Front Desk Direct guests to the Front Desk or meeting rooms Call taxis and/or shuttle for guests as needed Assist, retrieve and load luggage for guests Notify the Front Desk and Guest Services of VIP arrivals whenever possible Engage in conversation with as many guests as possible Attend all designated staff meetings and training sessions Complete all tasks assigned by manager Aid guests in locating other areas of the hotel (walk them to destination if possible) Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Qualifications:
Excellent customer service skills Must have strong communication, presentation, training and organizational skills Maintain a professional business appearance, attitude and performance Must be able to work a flexible schedule including weekends and holidays Candidates must be able to speak fluent English

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