Job Description

Additional Information

6 month pay: $12.07 per hour, 1 year pay: $14.20 per hourTraining/PTO Rate: $21.30 per hour, 6 month pay: $24.14 per hour, 1 year pay: $28.40 per hour

Job Number

25196475

Job Category

Food and Beverage & Culinary

Location

Gaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States, 20745

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Pay Range:

$10.65-$10.65 per hour

Tip Eligible:

Y

Gaylord Entertainment

JOB DESCRIPTION

Job Title:

Server

Department:

F&B Outlet

Company:

Gaylord Hotels

Reports To:

Asst GM Restaurant

Supervises:

N/A

Date:

10/03/06

Job Purpose:

Two to three sentences describing the overall purpose of the job


Take accurate orders, serve food and beverage items in a timely manner, provide information about menu items and ensure guest satisfaction.

Job Responsibilities:

Maximum of ten responsibilities, in order of percentage of time spent on functions from longest to shortest; do not list anything that doesnot represent at least 10% of the job's time. Please include supervisory responsibilities.


1. Ensure all tables are set properly prior to guest arrival.


2. Present menus to guests and answer questions about menu items, making recommendations upon request.


3.
Take food and beverage orders from guests. Up-sell orders by suggesting


appropriate additions to orders to maximize sales and guest satisfaction.





4.
Enter orders into computer order system. Ensure food is prepared correctly prior


to serving.





5. Follow up with table to ensure guest satisfaction throughout meal. Serve and replenish beverages and other accessories throughout the meal.


6. Prepare guest checks ensuring correct orders are listed and totaled. Return promptly with change and receipt having followed the propercash or credit procedures.


7. Demonstrate product knowledge and assist in training new servers and server assistants.


8. May transport food orders from the kitchen to the appropriate guest.


9. Complete daily side work duties as assigned.


10. Assist Server Assistants in clearing and resetting tables as needed.


11. Perform other duties as assigned.

Job Qualifications:

Describe the minimum qualifications needed to complete the job responsibilities.


Education High school diploma or equivalent preferred.


Experience Minimum six months serving experience preferred, ideally in a high-volume full service restaurant. Good communication skills required.


Licenses/Certifications Food Handler's card and Alcoholic Beverage Commission (ABC) Card may be required.

Discretion & Independent Judgment:

Answer all questions and provide multiple specific examples.

Question

Answer (

If yes, give multiple examples)

Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices? No


Does this position have authority to commit the employer in matters that have significant financial impact? No


Does this position have authority to waive or deviate from established policies and procedures without prior approval? No


Does this position have authority to negotiate and bind the company on significant matters? No


Is this position involved in planning long or short-term business objectives? No


Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances? No


Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions orrecommendations that may occasionally be reviewed, revised or reversed?

Physical Requirements:

Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job.


Ability to speak and hear. Close and distance vision. Frequent walking and standing. Frequently lifts/carries up to 5 lbs. Continual use ofmanual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.


Additional physical and visual requirements (check all that apply)

x

Identify and distinguish colors

x

Stand for long periods of time

x

Walk extended distances

x

Lift/carry 6-25 lbs.

x

Lift/carry 26-50 lbs.


Lift/carry over 50 lbs.

x

Reach hands and arms in any direction


Kneel and/or stoop repeatedly


Other

Working Conditions:

Indicate the environmental aspects of the job.


Continually works inside and in close proximity to others.


Additional working conditions (check all that apply)

x

Outdoor weather conditions

x

Extreme cold (non-weather)

x

Extreme heat (non-weather)

x

Wet or humid conditions

x

Near moving or mechanical parts


On high precarious places

x

With fumes or airborne particles

x

Near toxic or caustic chemicals

x

Near risk of electrical shock


Near loud noises


In areas of strong vibration

x

Other: Varying weekly schedule required including evenings, holidays and overtime as business dictates.

En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de origenes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusion de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condicion de veterano u otras caracteristicas protegidas por la legislacion vigente.


Este puesto ofrece beneficios de atencion medica, beneficios de jubilacion, tiempo libre remunerado ganado (incluida la licencia por enfermedad cuando corresponda), seguro de vida, cobertura por discapacidad y otros beneficios de bienestar de vida y trabajo. Los beneficios pueden estar sujetos al periodo de espera de elegibilidad generalmente aplicable, la contribucion y otros requisitos y condiciones.


Por que conformarse con menos cuando puedes tener MAS, todo bajo el mismo techo? Basandose en nuestra experiencia y liderazgo en reuniones y experiencias, Gaylord Hotels ofrece entornos, servicios y programas que unen a la gente de manera extraordinaria. El corazon de la marca son los STARs, que son personas creativas, emprendedoras y dedicadas a proporcionar un servicio considerado y de corazon a los huespedes. En Gaylord, proporcionamos a los STARs oportunidades mas alla de las de un hotel tradicional, y te ofrecemos oportunidades de empleo infinitas, con extras y MAS. Al unirte a Gaylord, te unes a una cartera de marcas con Marriott International.

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