Job Description

Cam Security, Inc. is looking for a reliable, customer-focused Office & IT Support Specialist to join our team. This role is perfect for someone who enjoys helping people over the phone, solving basic technical issues, and keeping an office running smoothly. You'll be the first point of contact for many of our customers, so professionalism and strong communication skills are a must.

The Office & IT Support Specialist provides front-line customer service and Tier 1 technical support. You will answer incoming calls, help customers with basic troubleshooting, and schedule service appointments for our IT, Alarm, Access Control, and Camera departments. This role also supports general office operations and requires strong multitasking skills.

If you enjoy customer service, technology, and working in a fast-paced environment, this position is an excellent fit.

ResponsibilitiesCustomer Service & Call Handling

Answer incoming calls (must be able to pick up within 2-3 rings). Provide friendly, professional support to customers and route calls to the correct department. Assist customers with basic troubleshooting before escalating to a technician. Document all interactions in our CRM system.

Tier 1 Technical Support

Assist with: Remote viewing issues (mobile/computer) Footage retrieval Basic DVR/NVR or network troubleshooting Schedule IT service calls when escalation is needed. Perform basic NVR/IP camera setup prior to installation.

Scheduling & Coordination

Schedule service appointments for IT, Alarm, Access Control, and Camera departments. Track open tickets and follow up with customers and technicians. Communicate clearly and professionally between departments.

Office & Administrative Support

Support daily office operations, including opening/closing the showroom. Prepare and update system monitoring reports. Assist management with administrative tasks and special projects.

Qualifications

Required:

1-2 years of customer service or call center experience Strong phone communication skills Ability to multitask in a busy environment Basic computer literacy and comfort learning new systems

Preferred (not required):

Experience in Tier 1 tech support or help desk Familiarity with networking basics (IP addresses, Wi-Fi, modems/routers) Experience with DVR/NVR or camera systems CRM or ticketing system experience

Who Thrives in This Role

People who enjoy helping customers Fast learners who like solving simple technical problems Strong communicators Organized multitaskers Individuals who take initiative and stay calm under pressure

Benefits

401K and matching Medical/Dental/Vision Paid time off Holiday pay Opportunities for advancement and ongoing training Friendly and supportive team environment

Schedule

Full-time Monday-Friday On-site (Honolulu)

Pay Range

Depending on experience.

$3466.67 - $4160.00

(starting pay)

How to Apply

Submit your resume through Indeed. Qualified candidates will be contacted for an interview.

Job Type: Full-time

Pay: $3,466.67 - $4,160.00 per month

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance
Education:

High school or equivalent (Preferred)
Experience:

Administrative Assistants & Receptionists: 1 year (Preferred) Customer service: 1 year (Required) IT support: 1 year (Preferred)
Ability to Commute:

Honolulu, HI 96826 (Required)
Ability to Relocate:

Honolulu, HI 96826: Relocate before starting work (Required)
Work Location: In person