Job Description

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.

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Opening Date:

November 10, 2025

Closing Date:

November 26, 2025 @ 12:01 a.m

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Grade:

16 Administrative Services

Salary:

$18.79 - $ 27.03 / Hourly

Position Number:

016304041

Location:

Augusta

JOB DESCRIPTION:

This position provides administrative support performing complex, varied office tasks requiring the operation of technical office equipment. Responsibilities require using independent judgment, initiative, and discretion to make decisions on various matters, including the interpretation of tax laws, MRS rules and regulations, and departmental policies and procedures. Required abilities include maintaining knowledge of tax procedures and tax forms, as well as ensuring appropriate processes are followed. Necessary skills consist of effective communication, exceptional customer service, attention to detail, and accuracy. This position requires adaptability due to the cross-functional aspects of the job.

REPRESENTATIVE TASKS

:


Provide quality customer service to taxpayers for assigned tasks and in accordance with the standards set forth by Taxpayer Contact Center (TCC) management. Accurately key data for various tax returns and other documents in queues assigned unless otherwise directed. Answer incoming taxpayer calls and provide proper guidance as defined by TCC policies and procedures. Process work items, taxpayer e-mails, and other correspondence. Process suspended payments, suspended returns, and items in the Checks Only queue. Maintain and update statistical spreadsheets used by the management team to make morning staffing decisions. Assist in cross-training state and contract staff in proper Operations Processing Center (OPC) procedures. Assist other units of the OPC as assigned by management.

MINIMUM QUALIFICATIONS:

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills, and 2) the ability to use independent judgment, initiative, and discretion to make determinations on varied matters. All positions in this classification assume the qualifications of: Office Assistant I , Office Assistant II , Office Associate I and Office Associate II.


Preference will be given to those with experience in a call center environment.

APPLICATION INSTRUCTIONS:

Please submit a cover letter along with a current resume.


In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

All job candidates applying for Maine Revenue Services' positions will be subject to a tax clearance check. To be selected for a position, all returns must be filed, and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process.

For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.

CONTACT INFORMATION:

For more information or questions specific to the position, please contact recruiting.ggsc@maine.gov


This position is not eligible for visa sponsorship or STEM OPT extensions.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto--"Dirigo" or "I lead"--as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

Work-Life Balance

- Rest is essential. Take time for yourself using

13 paid holidays, 12 days of sick leave,

and

3+ weeks of vacation leave

annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

Health Insurance Coverage

- The State of Maine pays

85%-100%

of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

Health Insurance Premium Credit

- Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .

Dental Insurance

- The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).

Retirement Plan

- The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

Gym Membership Reimbursement

- Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

Health and Dependent Care Flexible Spending Accounts

- Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

Public Service Student Loan Forgiveness

- The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office .

Living Resources Program

- Navigate challenging work and life situations with our employee assistance program.

Parental leave

is one of the most important benefits for any working parent. All employees who are welcoming a child--including fathers and adoptive parents--receive

forty-two (42) consecutive calendar days of fully paid parental leave

. Additional, unpaid leave may also be available, under the Family and Medical Leave Act .

Voluntary Deferred Compensation

- Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about

additional wellness benefits

for State employees from the Office of Employee Health and Wellness .


Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.


There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.


If you require a paper application, please download and print one HERE


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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.