Job Description

Position Title:

Office Services Support-Bilingual Required

Location:

Main office, Eugene - Hours may vary Typically 9-5 M-F

Employment status:

Starting at $16.05, non-exempt status, 100% paid medical, vision, dental, Employee Assistance Program, 3% Simple IRA match, generous PTO package, paid holidays, Paid Family Leave (PFML), opportunity for internal growth and promotion, Public Service Loan Forgiveness (PSLF) qualifying employer.



Hope & Safety Alliance is committed to providing a workplace that is welcoming, and everyone is valued.



Hope & Safety Alliance has been providing hope and safety to survivors of domestic violence for over 45 years. We believe everyone has the right to a life free from violence and fear of abuse. Each year we serve thousands of survivors and children. We provide resources, services, and programs in support of our mission.

Position Summary:

This position is an integral part of the Hope & Safety Alliance team providing front desk coordination.

The Office Services Support duties include but are not limited to

Operating a multi-line system to answer calls and transfer calls.

Notifying staff of scheduled appointments.

Greeting clients, visitors, and donors.

Maintaining call logs.

Assist in fulfilling client needs.

Disinfecting/maintaining the office in accordance with CDC guidelines.

Ensuring safety protocol related to authorized entry procedures.

Assist Office Coordinator in Processing all in-kind donations.

Other duties as assigned

Who you are:

You work well independently and as part of a team, and you can multitask in a fast-paced environment and interact professionally, calmly, and equitably at all times.

You relate effectively and respectfully with people of all ages and from different backgrounds.

You have familiarity with crisis de-escalation techniques and can use mature judgment in decision-making and conflict resolution.

You understand the impacts of trauma and the importance of delivering collaborative, trauma-informed services for survivors of domestic and sexual violence.

Required Qualifications:

Written and spoken Bilingual fluency in English/Spanish required.

Experience working at a front desk and answering phones.

Well organized, creative, empathetic, and people oriented.

Highly skilled in oral and written communication, and active listening.

Understanding necessity of strict adherence to confidentiality.

Excellent judgment and strong interpersonal skills.

Attention to detail.

Excellent communication and time management skills.

Ability to use Microsoft Word, Excel, Outlook, the internet, and learn new computer programs as needed.

Background Check:

The Department of Justice requires Hope & Safety Alliance to conduct a background check, fingerprint report, and a search of local and national sex offender registries based on each state of residency for the previous five years.

Work Environment:

This position requires long periods of time working at a computer and talking on a telephone. A domestic violence agency environment can potentially shift from stable to highly charged, and all employees must remain calm, creative, and flexible.

Contagious Disease Considerations:

Protecting the health and safety of our community, including our team is our highest priority, therefore all staff must be vaccinated. Hope & Safety Alliance takes great care to ensure the office is maintained in accordance with CDC guidelines and provides all the necessary protective equipment: masks, face shields, gloves and hand sanitizer.

Note:

This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.