Job Description

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay for this position is $27.00 per hour.


Key Purpose
Office Services Lead oversees all aspects of Mail processing, Shipping & Receiving, Site Safety Champion, Coordinate IT Rack Moves/Adds/Changes, and Multi\xe2\x80\x90functional Printers. The Office Services Lead ensures all service is being performed to service-level-agreement standards and communicates with the customers on issues regarding Office Services.
Success Criteria

• In partnership with internal and external stakeholders, understand upcoming priorities and link delivery to the needs of the business.
• Collaborates with site leadership to ensure safety across the site, this role is the Site Safety Champion to include safety training, safety toll box talks, and safety inspections.
• Excellent verbal and written skills necessary to communicate either in person, email or by phone with clients, staff, and vendors.
• Participate and embrace the development opportunities within the group.
• Present a professional appearance and conduct while using proper personal protective equipment as required.

Key Accountabilities

• Responsible for the management of all shipping & receiving for site to include international & hazardous shipments while maintaining compliance and regulations.
• Oversee daily activity of Office Services employees in assigned department
• Create and submit client IT tickets
• Responsible for creating and submitting employee evaluations for direct reports
• Perform monthly KPI reporting, hazardous waste, volume tracking, and inspections
• Comply with company safety rules, policies, and procedures, and willing to stop at-risk behavior

Key Areas of Collaboration and Influence

• Support the Fort Collins and Longmont site teams
• Active participation within the Site Leadership Team (SLT)
• Communicate effectively and timely with colleagues within the Business Unit and across the company
• Participate in project, group, and team meetings as required
• Identify and apply best practices and lessons learned

Ideal Candidate Experience

• High school diploma or equivalent education
• 2\xe2\x80\x904+ years related leadership experience or equivalent combination of education and experience
• Experience in a warehouse environment
• Required strong knowledge of MS Office, to include Outlook, Outlook Calendars, Word, Excel, and data entry knowledge
• Familiar with Domestic and International shipping requirements
• Familiar with basic photocopier/printer technology
• Familiar with basic network protocol and terminology
• Must be a team player and committed to working in a quality environment
• Must be able to interface at all levels throughout an organization and within a client\xe2\x80\x99s management structure
• Proven track record of customer service satisfaction and outstanding customer services skills
• Excellent verbal, written, and organizational skills required
• Perform sensitive and confidential tasks

Physical Demands & Work Environment

• Work is performed primarily in a Warehouse and Office setting
• Must be able to lift packages and sacks, trays, and tubs of mail up to 50lbs
• Must be able to bend, stoop and kneel frequently
• Must be able to spend a large part of the day standing and moving around
• Must be able to work under pressure and time deadlines during peak periods

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.




JOB DETAILS



Date posted: APR 13, 2023



Country: UNITED STATES



Location: FORT COLLINS, CO, US, 80528-9544



Job Category: SERVICE EXCELLENCE



Full time/Part time: FULL TIME



Requisition ID: 34878