Job Description

Swiss Re is seeking an experienced and highly engaged Office & Operations/Facilities Manager to oversee five key locations-Miami, Alpharetta, Washington, D.C., Lansdale (PA), and Midlothian (VA). This role is ideal for a dynamic professional who excels at building strong relationships, driving operational excellence, and delivering exceptional workplace experiences. This person must be based in Miami, Florida.
About the Team:
This role is a part of the Corporate Real Estate & Services (CRES) Americas team. You will partner closely with the Head of CRES East Region and local business leaders to manage facility operations, guide capital and infrastructure projects, and foster a culture of continuous improvement across multiple sites. The CRES team is responsible for leading and managing third-party vendors and contractors - while representing Swiss Re with professionalism and confidence.
About the Role:
Stakeholder & Workplace Experience

• Serve as the primary point of contact for employees, executives, stakeholders, and tenants across all five locations.
• Build strong relationships with site leads and local business leaders to proactively address needs and provide best-in-class customer service.
• Coordinate onsite events, conferences, and large-scale meetings in partnership with the Events Management Team.

Facility Operations & Project Management

• Oversee day-to-day facility operations in Miami and Alpharetta, with governance oversight for the Washington, D.C., Lansdale, and Midlothian offices.
• Manage building maintenance, infrastructure, and all MEP systems (HVAC, lighting controls, plumbing, etc.).
• Partner with Head CRES East Region to lead construction, renovation, and fit-out projects, ensuring alignment with timelines, scope, and budget.
• Administer Integrated Workplace Management Systems (IWMS) including space allocation, office moves, onboarding/offboarding changes, lease data, and asset maintenance.

Financial Management

• Own budgeting, forecasting, and monitoring of all associated office expenses and investments.
• Process and review invoices, manage office supply inventory, and ensure adherence to annual budgets and savings goals.
• Prepare financial and business reports for the Head of CRES East Region.

Vendor & Contract Management

• Oversee external vendors and contractors, ensuring alignment with SLAs, KPIs, and contract requirements.
• Partner with Procurement to ensure all contracts comply with Swiss Re standards.
• Direct and evaluate the work of external staff (3 team members).

Risk, Safety & Compliance

• Manage site-level risk by identifying, assessing, and documenting risks; completing all required reports accurately and on schedule; providing clear risk-control assessments; and ensuring effective response and resolution of incidents or unexpected operational events.
• Lead Business Continuity Planning for the sites, including documentation, training, and annual safety/security reviews.
• Maintain a strong understanding of corporate office leases and ensure compliance with all lease provisions.

About You:

• Fluency in Spanish required. (Need to be English speaking and Spanish speaking)
• Bachelor's degree or a minimum of 10 years of real estate and facility management experience in a global, highly professional environment.
• Proven project management experience, including construction and fit-out oversight.
• Demonstrated ability to build trusted client and stakeholder relationships and deliver practical solutions.
• Strong knowledge of lease language and property standards.
• Exceptional verbal and written communication skills; ability to present to stakeholders and senior leadership.
• Advanced proficiency with MS Outlook, Word, Excel, PowerPoint, and Teams.
• Experience with Integrated Workplace Management Systems (IWMS).
• Strong networking and negotiation skills; comfortable engaging with new stakeholders at all levels.

***Swiss Re supports flexible working arrangements; however, due to the relationship-driven and operational nature of this role, consistent on-site presence is essential. This role is based in Miami, Florida.
The estimated base salary range for this position is $80,000 to $120,000. The specific salary offered for any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.
About Swiss Re
Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.
During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
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Reference Code: 136176

Skills Required