Job Description

YWCA Northeast Kansas is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all. We provide transformative services in the areas of domestic violence, sexual assault, stalking and human trafficking, Community Violence Interruption, before- and afterschool programming, and leadership and inclusion initiatives.

Job Classification:

Exempt, Full-Time

Work Schedule:

40-hour work week, between the hours of 8:00AM-5:30PM

Salary Range:

$35,360-$39,270

Reporting Relationship:

CEO

JOB SUMMARY

Reporting to the CEO on an interim basis, the Office Manager is responsible for ensuring the effective daily operations of YWCA Northeast Kansas through strong administrative coordination, staff supervision, and facility oversight. This position manages office systems, supports organizational communication and recordkeeping, and oversees front desk and janitorial staff or contractors to maintain a welcoming, safe, and trauma-informed environment. The Office Manager upholds high standards of professionalism, teamwork, and cultural responsiveness, contributing to the smooth operation of the agency and advancing the YWCA's mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

RESPONSIBILITIES

Office & Administrative Management [or Operations]

Oversees day-to-day administrative operations and ensures the office runs efficiently and effectively. Maintains office systems including supplies, equipment, technology coordination, and recordkeeping. Supports scheduling and logistics for meetings, trainings, and events; assists with communications and hospitality for visitors. Serves as point of contact for vendors, maintenance, and service providers at the Main Office facility. Answers the telephone or hotline, provides information and assistance, or otherwise routes callers to appropriate staff. Accepts donations, provides donors with appropriate paperwork, and maintains donations as time permits. Performs data entry for client and staff services using database software. Files paperwork. Keeps track of monthly activity records.

Supervision & Facilities Management

Supervises front desk staff to ensure consistent, trauma-informed, and client-centered customer service. Manages scheduling, coverage, and training for reception area operations, including phone, visitor check-in, mail, and general inquiries. Supervises janitorial staff or contractors to ensure a clean, safe, and well-maintained facility; coordinate work schedules and performance expectations. Fosters a positive, inclusive, and respectful workplace culture among support staff teams. Monitors facility needs and coordinates repairs, maintenance, and safety inspections as needed. Manages building access, keys, and security systems in collaboration with leadership. Ensures compliance with health, safety, and accessibility standards.

Advocacy & Client Support

Responds to client inquiries at the front desk or by phone, offering information and referrals. Connects clients with appropriate community resources, internal programs, or emergency services as needed. Enters data, including but not limited to Lethality Assessments, pantry and essential needs provisions documentation, and more into the Osnium database Maintains accurate and confidential client records in accordance with YWCA policies and funder requirements. Collaborates with advocacy, shelter, and program staff to ensure continuity of care for clients. Assists in coordinating intake or screening processes for individuals seeking services.

Other Position Functions

Attends staff and supervision meetings. Completes all timekeeping records as required by funders. Refrains from assuming any duty that is unrelated to and/or interferes with the responsibilities of the position. Develops, promotes, and practices teamwork and open communication in all activities. Advocates, promotes, and practices cultural sensitivity and responsiveness in day-to-day interactions. Other duties as associated by the supervisor and CEO. The job description does not state or imply that these are the only activities to be performed by the employee holding this position.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Work Environment:

Office o Lifting Requirement: 50 pounds o Travel Requirements:
Minimum travel in local community.

Valid driver's license. Transportation. Auto insurance.
Pass various background checks.

Able to climb flights of stairs multiple times a day.

APPLICATION PROCESS

Please submit a cover letter, resume, and three professional references to . Applicants will be required to pass background checks prior to hiring.

NON DISCRIMINATION

YWCA Northeast Kansas is an equal opportunity employer committed to building an inclusive, equitable, and trauma-informed workplace. We recognize that systemic inequities impact many aspects of society, and we strive to address these through our policies, practices, and organizational culture. We believe that diversity in all its forms strengthens our mission and our work.

We do not discriminate in hiring or employment on the basis of race, color, religion, sex, gender identity or expression, age, national origin, sexual orientation, disability, or any other protected status in accordance with applicable federal, state, and local laws. No question on our application is intended to secure information to be used for such discrimination.

We are also committed to fair hiring practices, including the consideration of qualified applicants with criminal records, in line with applicable laws and our values of second chances and community reintegration.

We strongly encourage applications from individuals of diverse backgrounds -- including Black, Indigenous, and People of Color; immigrants and refugees; LGBTQIA+ individuals; people with disabilities; gender-diverse individuals; survivors; and members of other historically underrepresented communities.

Job Type: Full-time

Pay: $35,360.00 - $39,270.00 per year

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance
Education:

High school or equivalent (Preferred)
Experience:

Administrative: 3 years (Preferred) Customer service: 3 years (Preferred) Advocacy : 3 years (Preferred)
Work Location: In person