Job Description

Overview

High-End ENT Practice | Long Island, NY

We are a growing, physician-led ENT practice on Long Island seeking an exceptional Office Manager to oversee daily operations and serve as a hands-on leader for our clinical and administrative teams.

This is not a passive or remote role. We are looking for a visible, accessible, and solutions-oriented manager who thrives on ownership, accountability, and helping teams perform at a high level.

What This Role Is:

The operational backbone of a busy, premium medical practice A problem-solver, not a delegator of problems A leader who is present on the floor, approachable, and trusted by staff A partner to the physician owner in executing growth, efficiency, and culture
Key Responsibilities

Oversee day-to-day operations across front desk, clinical support, and back office Serve as the first point of escalation for staff issues and operational bottlenecks Actively support staff with scheduling challenges, patient flow issues, and system breakdowns Ensure smooth coordination between providers, clinical staff, billing, and administration Monitor workflows, identify inefficiencies, and implement practical solutions Assist with hiring, onboarding, training, and performance management Maintain accountability while fostering a respectful, team-oriented culture Help implement new systems, service lines, and process improvements as the practice grows
What We Are Looking For

Proven experience managing a medical office or physician practice (ENT experience a plus, not required) Strong leadership presence--staff feel comfortable coming to you Calm, structured, and decisive under pressure Highly organized with excellent follow-through Comfortable being hands-on and visible (this is not a desk-only role) Clear communicator who can balance empathy with accountability Someone who takes ownership rather than deflecting responsibility
What This Role Is Not

Not a purely administrative or "behind-the-scenes" position Not a remote or minimally engaged management role Not suitable for someone who avoids conflict or decision-making
Compensation & Growth

Competitive salary commensurate with experience Opportunity to grow with a rapidly expanding, well-respected practice Direct access to ownership and meaningful influence over how the practice operates
Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

401(k) Health insurance Paid time off
Work Location: In person