Job Description

Our team is looking for a full-time office administrator. The best candidate for this position is someone who has a strong ability to handle tasks independently, has a background in customer service, and is confident asking for help when needed.

As an admin you would be responsible for answering phones, scheduling appointments, coordinating with therapists around scheduling needs, replying to emails, checking insurance benefits, collaborating with our admin team at our Albuquerque office, doing light cleaning tasks, keeping supplies stocked, and helping the Director of Operations & CEO with other tasks when needed.

This is a full-time position and would require being at the office Monday - Friday, 9AM - 5PM.

Full-time employees are eligible for a full benefits package including: health insurance, PTO, sick leave, dental insurance, vision insurance, 401K benefits and opportunities for annual bonus incentives.

Work Responsibilities

Provide trauma-informed and compassionate communication to both staff and clients. Respond to emails and phone calls in a prompt and professional manner. Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy. Maintain confidentiality of clients and adhere to privacy practices. Manage letters, packages, phone calls, faxes and other forms of correspondence. Scan client information into their respective chart & provide document-related follow-up with staff. Track & apply client payments in Therapy Notes. Communicate with clients & clinicians about our attendance policies, communication policies, financial policy, after hours communication policy and more. Support bookkeeping and budgeting procedures for the company. Assist colleagues whenever there is an opportunity to do so. Keep the office areas clean & inform the clinical director if any supplies need to be ordered. Assist in keeping our waiting room peaceful & intervene with people who are disruptive if needed. Other similar office administration tasks as-assigned.

Required Qualifications

5+ years of customer service experience. High School Diploma or GED. Align with Trail Ahead Therapy's company values and mission. Outstanding abilities to communicate in-person, in writing and over the phone. Ability to maintain a routine that involves handling multiple responsibilities. Ability to communicate kindly and compassionately. Knowledge of how to use office equipment, such as a computer and printer. Someone who is self-motivated and can identify new tasks after one has been completed. Knowledge of Microsoft Office and other office management tools and applications.

Preferred Qualifications

Fluent in both English & Spanish. Knowledge of psychology, social work, counseling, or related field. Experience as an office assistant, office administrator or in another relevant position. Experience using Therapy Notes.
Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Application Question(s):

Our practice works primarily with LGBTQ+ individuals. Do you consider yourself an ally to this community? This job requires a lot of written communication. Do you have strong spelling & grammar skills? Trail Ahead provides mental health services. Are you comfortable working in a setting that is affirming of mental health care and enthusiastic about helping connect people with support? Are you comfortable with keeping track of multiple tasks that need to be followed-up on? (Ex. multiple people to call back, office tasks, keeping track of office supplies, etc.) Are you proficient at using Gmail & are you familiar with how to use Excel?
Location:

Santa Fe, NM 87505 (Preferred)
Work Location: In person