Job Description

Lead People. Elevate Standards. Shape a High-End Patient Experience.

Pancholi Cosmetic Surgery is a premier, fully cash-pay cosmetic practice with a private AAAHC-accredited surgery center. We are seeking a

polished, highly organized Office Manager

with

true medical practice management experience

, strong staff leadership abilities, and the professionalism required for a luxury clinical environment.

This is a hands-on,

in-office

role with daily involvement in staff leadership and patient flow. Clinical experience is required.

About the Role

The Office Manager is the

operational and cultural anchor

of the practice.
You will:

Lead and coach staff using

structured accountability

Maintain a calm, efficient, discreet environment Oversee patient flow from check-in ? consult ? pre-op ? post-op Ensure HIPAA, privacy, and safety compliance Resolve conflict professionally and protect culture Coordinate front desk, PCCs, MAs, and support staff Support digital marketing oversight (not content creation) Work in close alignment with the physician-owner and uphold daily standards
This role has significant influence on

patient experience, team performance, and the smooth running of the clinical day.

Required Qualifications

3+ years medical, dental, or aesthetic office management experience

Bachelor's degree

Experience managing multi-role clinical teams (MAs, PCCs, front desk) Strong understanding of clinical or surgical patient flow Working knowledge of HIPAA and medical compliance Proven ability to hold staff accountable through KPIs and documented performance processes High emotional intelligence & conflict resolution ability Polished professional communication Daily on-site leadership presence Comfortable supporting patients in elective, appearance-based medical settings

Strong computer proficiency; able to learn EMR and practice software quickly and independently

Preferred Experience

Cosmetic plastic surgery, dermatology, or aesthetic medicine Elective/self-pay patient psychology Oversight of online reviews, social presence, and digital marketing fundamentals Experience with high-end or luxury clientele

Experience must come from a medical, dental, or aesthetic clinical setting. Hospitality- or retail-only backgrounds do not translate to this role.

What Makes This Position Unique

Work directly with a nationally recognized cosmetic surgeon Lead a team in a

high-end, reputation-driven environment

Influence the full patient experience in a luxury setting Join a practice where

culture, professionalism, and excellence

truly matter Enjoy a role with real ownership of day-to-day performance and outcomes
This is an ideal position for a leader who excels in

organization, communication, accountability, and luxury-level service delivery.

Benefits

Competitive compensation (based on experience) Paid Time Off + Paid Holidays Employee treatment discounts 401(k) Health insurance options

How to Apply

Please submit:

Cover Letter

describing your leadership style and medical office management experience

Resume

Final candidates will complete a skills assessment and provide two professional reference letters.

Location

Las Vegas, NV 89113 --

Fully onsite role.

No phone calls, please.

EQUAL OPPORTUNITY EMPLOYER

Pancholi Cosmetic Surgery of Las Vegas is an equal employment opportunity employer and complies with all applicable laws relating to discrimination against qualified applicants or employees in hiring or in any decision affecting job status, pay, or any other terms and conditions of employment based on race, color, creed, religion, national origin, sex, marital status, familial status, disability, genetic information, sexual orientation, age, or other applicable protected classes.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k) Employee discount Health insurance Paid time off
Education:

Bachelor's (Required)
Experience:

Medical office management: 3 years (Required)
Ability to Relocate:

Las Vegas, NV 89113: Relocate before starting work (Required)
Work Location: In person