Job Description

Job Summary:

The

Office Manager

is responsible for managing a team, optimizing processes, and collaborating cross-functionally to enhance customer satisfaction and financial performance. The role will assist FCA Packaging in growth efforts by understanding customer requirements, meeting customer and company needs and leading a team. This role will utilize strong verbal and written skills to partner with sales, IT, operations and finance.

Duties and responsibilities:

Process Management: Oversee and streamline the end-to-end process, including order management, invoicing, collections, and cash application. Ensure compliance with customer contracts and company policies and procedures.*

Team Leadership: Lead, mentor, and develop a team of leaders in the Customer Order and Accounts Receivable groups.*
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*ustomer Relationship Management:

Act as a point of contact for escalated customer issues related to order processing and collections. Build and maintain strong relationships with key customers to ensure satisfaction and resolve disputes._

Performance Metrics: Monitor and analyze key performance indicators (KPIs) related to the process, such as Days Sales Outstanding (DSO), order fulfillment accuracy, and collection efficiency. Implement improvements as needed.*

Process Improvement: Identify opportunities for process improvements and automation within the department. Learn multiple systems and identify best practices among teams and facilities*

Collaboration: Work closely with sales, customer service, Plants and finance teams to ensure accurate and timely order processing.*

Compliance and Controls: Ensure adherence to internal controls and compliance with financial regulations and company policies.*

Required Skills/Abilities:

Strong understanding of the order to cash process and accounting principles*
Strong analytical skills and ability/willingness to learn*
Self-starter with passion for excellence and continuous improvement*

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location: In person