Job Description

Office Coordinator - Home Care Agency

Monday-Friday 8am-4pm

Pay Rate $17hr

Company Overview

At A Caring Touch For Seniors, we are dedicated to providing compassionate and reliable home care services for seniors and individuals with disabilities. Our mission is to help clients remain independent and comfortable in their own homes, supported by a trustworthy and caring team.

Position Summary

We are seeking a proactive, organized, and detail-oriented

Office Coordinator

to join our growing home care agency. This role is the central link between caregivers, nurses, clients, and case managers--ensuring smooth daily operations, accurate scheduling, and exceptional customer service. The ideal candidate is a natural problem-solver with excellent communication skills, leadership abilities, and the flexibility to thrive in a fast-paced environment. Prior home care or caregiving experience is a plus.

Core Responsibilities

Serve as the first point of contact for employees, clients, and visitors; deliver professional customer service. Manage scheduling, call-outs, rescheduling, and coverage to ensure clients receive timely care. Confirm nurse visits, staff onboarding, and caregiver placement within 48-72 hours. Conduct follow-up calls (QI) with clients and caregivers after staffing to ensure service quality. Handle and escalate missed visits, urgent client issues, and complaints within required timeframes. Coordinate employee onboarding: review applications, process background checks, schedule orientations. Support new employee training and conduct performance evaluations. Track caregiver availability, overtime, clock-ins/outs, and maintain accurate files. Prepare monthly staffing schedules and assist with quarterly audits. Share on-call responsibilities for evenings/weekends (must respond within 30 minutes). Provide weekly reports and assist the owner with problem-solving and operations. Maintain HIPAA and ePHI compliance at all times. Mandatory overtime as needed

Qualifications

Must be at least 21 years old and pass a background check. GED or High School Diploma required; further education a plus. Valid Georgia driver's license and auto insurance. CPR & First Aid certification and current TB test. Prior caregiver or home care administrative experience highly preferred. Familiarity with Georgia CCSP/EDWP waiver programs preferred (not required). Strong computer skills, including Microsoft Office and scheduling software. Excellent written and verbal communication skills. Ability to multi-task, prioritize, and meet deadlines in a high-demand environment. Must demonstrate patience, empathy, and professionalism when interacting with clients, caregivers, and case managers.

Why Join Us?

Be part of a compassionate team making a difference in people's lives. Opportunity to grow with a supportive and expanding agency. A collaborative environment where your voice and skills matter.

Apply today to join A Caring Touch For Seniors--where

The Difference Is In Our Touch

.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

Paid time off
Work Location: In person