Job Description

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.

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Department of Health and Human Services (DHHS)

Opening Date: November 14, 2025


Closing Date: December 1, 2025


Job Class Code: 6542


Grade: 13 (Admin Svcs)


Salary: $17.69 - $25.47 per hour*


*Pay includes a 2.25% recruitment and retention stipend.


Position Number: 02000-2224


Location: Augusta


We have a vacancy in our Augusta office.

This position is 37 hours per week.

Core Responsibilities:

You will be responsible for providing administrative and customer service support to OCFS's Early Care and Education Unit, including the Child Care Affordability Program (CCAP). During the business hours of 8:00 a.m. to 5:00 p.m., Monday through Friday, you will work on site to respond to inquiries from families and childcare providers, review and process documentation, maintain accurate records, and support daily operations to ensure timely and efficient program delivery.


You will also:


o Review and process documentation for accuracy, completeness, compliance, and general case status inquiries.


o Respond to phone and email questions, complete case notes, and update internal systems to ensure accurate records.


o Manage vendor code requests and follow established procedures to ensure accuracy and timeliness.


o Perform routine secretarial and office-support duties, including ordering supplies, maintaining the copy room, preparing mail, and reviewing documents as needed


o Provide coverage and assist with other administrative tasks as assigned to support overall unit operations

Minimum Qualifications:

To qualify for this position, you must have t raining, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

Experience with Microsoft Word, Excel, or comparable office applications is preferred.

Please submit a cover letter describing your interest in this position and highlighting the administrative and customer service experience that makes you a strong candidate.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.


The Office of Child & Family Services (OCFS), within DHHS is responsible for ensuring the safety, permanency and well-being of children and families through community networks, local resources, and life-long family connections throughout Maine.

Application Information:

For additional information about this position please contact Ashley Batchelder, Child Care Affordability Program Specialist Supervisor at Ashley.Batchelder@Maine.gov

To apply, please upload a recent resume (if available) and

cover letter

.

Please submit all documents or files in PDF or Word format.


To request a paper application, please contact Mandy.Hernandez@Maine.gov

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto--"Dirigo" or "I lead"--as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

Work-Life Fit

- Rest is essential. Take time for yourself using

13 paid holidays, 12 days of sick leave

, and

3+ weeks of vacation leave

annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

Health Insurance Coverage

- The State of Maine pays

85%-100%

of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

Health Insurance Premium Credit

- Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .

Dental Insurance

- The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).

Retirement Plan

- The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

Parental leave

is one of the most important benefits for any working parent. All employees who are welcoming a child--including fathers and adoptive parents--receive

six weeks of fully paid parental leave

. Additional, unpaid leave may also be available, under the Family and Medical Leave Act .
State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about

additional wellness benefits

for State employees from the Office of Employee Health and Wellness .


Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

.

If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.