Job Description

About Us:

Ed Rike Plumbing, Heating & Air is a locally owned and rapidly growing plumbing and HVAC company dedicated to providing honest, reliable home services throughout the Miami Valley. We pride ourselves on professionalism, great customer experiences, and strong team culture. We are looking for a dependable and detail-oriented Office Assistant to join our administrative team.

Position Overview:

The Office Assistant will support front office operations including answering incoming calls, processing paperwork, assisting with scheduling needs, and providing general administrative support to the Office Manager. This role is ideal for someone who is organized, friendly, and able to manage multiple tasks in a fast-paced environment.

Responsibilities

Answer incoming phone calls with a friendly and professional tone Assist customers with questions, scheduling, and service inquiries Process paperwork, forms, and digital records with accuracy Enter customer and job details into ServiceTitan and Microsoft Office applications Support Office Manager with daily operational tasks Communicate with technicians and internal departments as needed Maintain a clean, organized, and professional office environment Perform other administrative tasks as assigned

Qualifications

Prior office or customer service experience preferred Strong written and verbal communication skills Comfortable working on a computer throughout the day Competency in

Microsoft Word, Excel, and Outlook

(required) Experience with

ServiceTitan

is a plus (not required -- will train) Strong attention to detail and ability to multitask Positive attitude and willingness to be a team player

What We Offer

Competitive pay based on experience

PTO (Paid Time Off)

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

6 Paid Holidays

Stable, full-time schedule Growth and advancement opportunities Supportive team culture

Work Schedule

Monday - Friday, Daytime Hours

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location: In person