Job Description

About Us:

Brooks Plumbing is a locally owned and operated plumbing company dedicated to quality workmanship, honest service, and lasting customer relationships. We take pride in maintaining a professional yet friendly work environment where every team member contributes to our success.

Position Overview:

The Office Assistant plays a key role in keeping daily operations organized and efficient. This position supports the field team, manages customer communication, and ensures that office tasks are handled accurately and on time. The ideal candidate is detail-oriented, dependable, and comfortable managing multiple responsibilities in a small-business setting.

Key Responsibilities:

Answer and direct phone calls; assist customers with scheduling service calls and inquiries Coordinate technician schedules and maintain job calendars Create and send invoices, track payments, and support bookkeeping tasks Maintain organized records for jobs, permits, and vendor documentation Order and track materials or supplies as needed Communicate with customers and vendors in a professional and courteous manner Support management with general administrative tasks and reporting Learn and utilize service management software or platforms to coordinate jobs and track workflow
Qualifications:

Previous experience in office administration or customer service (construction or plumbing experience preferred) Strong organizational and multitasking skills Ability to learn and adapt to new service management software or scheduling platforms Familiarity with bookkeeping or QuickBooks is a plus Proficient in Microsoft Office or Google Workspace Excellent written and verbal communication Ability to work independently and as part of a small, close-knit team
Benefits & Compensation:

Competitive pay based on experience Flexible weekly schedule (30-40 hours) Supportive work culture focused on teamwork and integrity
Job Type: Full-time

Pay: $20.77 - $27.34 per hour

Work Location: In person