Job Description

Position Summary / Purpose

At True North Restoration Hawaii Inc., we understand how important it is for our customers to feel like they're back in control of their lives after disaster strikes. Our Office Administrator plays a vital support role in ensuring that the daily operations of our office run smoothly and efficiently. With compassion, attention to detail, and professionalism, the Administrative Administrator helps maintain timely communication, organizes job documentation, and supports the broader team in fulfilling our mission of restoring peace of mind to our clients and communities.

Principal Duties and Responsibilities

Learn and manage Third-Party Administrator (TPA) software and systems Maintain TPA compliance, documentation, and communication with partner networks Answer incoming phone calls and direct them to appropriate personnel Greet and assist customers and clients professionally and courteously Support scheduling of field crews and project activities Maintain organized filing systems for job documentation and office records Assist with data entry and administrative paperwork Prepare and format internal documents and correspondence Perform mail handling and deliveries to post office or suppliers as needed Maintain cleanliness and order of front office areas and supply rooms
Additional Duties and Responsibilities

Support follow-up communications with customers and vendors Assist with tracking inventory and office supplies Provide administrative support to management and project teams as directed
Decision Rights and Authority

Prioritize daily administrative tasks based on workflow needs Recommend improvements to office organization or communication flow
Working Relationships and Scope

Reports directly to the General Manager Interfaces with field technicians, project managers, vendors, and clients Supports communication across departments to maintain efficient operations
Performance Competencies

Communication: Speaks and writes clearly and professionally Organization: Maintains accurate records and files, meets deadlines Customer Service: Demonstrates respect and helpfulness in all interactions Adaptability: Responds to shifting priorities and tasks with a positive attitude Team Support: Willingly assists others and contributes to team goals
Qualifications - Knowledge, Skills, and Abilities

High School diploma or GED required Prior administrative or office assistant experience preferred Basic proficiency with email, spreadsheets, and word processing software Strong organizational skills and attention to detail Professional phone and in-person communication etiquette
Job Type: Full-time

Base Pay: $22.64 - $26.47 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person