Job Description

TITLE: Occupancy Specialist

SUPERVISED BY: HCV DIRECTOR

DEPARTMENT: ADMINISTRATION

STATUS: FULL-TIME - NON-EXEMPT

Summary:

The purpose of this position is to provide support to the overall operation of the Assisted Housing Department. Occupancy Specialist (Caseworker) will work with management, landlords and tenants to provide up to date technical information about the Housing Choice Voucher Program. Accurately determine required verifications, and calculations used to determine rents and any changes to the payment standards to significantly reduce audit findings. Works to address, document, and verify changes as needed to maintain client files. Performs and completes quality control audits on client files ensuring that all the appropriate changes are made and documented in the audited files. During the process determine the accuracy of requested information from the previous staff members. The requirements listed below are representative of the knowledge, skill and/ or ability of the employee. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Essential Duties and Responsibilities

1. Audit HAP contracts for all new housings and transfer files for landlord to sign, attaching W-9 and direct deposit form for all new landlords.

2. Audit files to ensure that all owner changes including all documentation has been received, including adjustment letters and contract for a new landlord.

3. Supply necessary information on all audited files done monthly to the Compliance Coordinator to help determine training needed.

4. Complete quality control sheet on each initial, annual, interim, transfer, and end of participation. Make corrections on any documented errors.

5. Calculate income, expenses, and deductions for initial, annual, interim, and transfer recertifications.

6. Identify, document, verify, and calculate unreported income including mailing the debts owed letter to client, complete the end of participation letter and update software system as needed.

7. Any other reasonably related duties assigned.

Nature and Scope:

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Quality Control - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Must have good math skills to perform and check the accuracy of all math calculations used in determining monthly rents. Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity, Works quickly.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence and to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Other Qualifications

ED/EXP.:

Associate's degree (A.A.) from a community college or a higher degree or equivalent job experience in case management or relevant experience. To perform this job successfully, an individual should have knowledge of Microsoft Office Programs (EXCEL & Word) and a working knowledge of computers and be competent in math. The Yardi system a plus.

W/C:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Employees must be physically capable of sitting in a chair for an undetermined amount of time, kneeling, and focus while working at a workstation computer. Must be able to travel without any restrictions or limitations in a vehicle to various areas within M.R.H.A. No. VIII jurisdiction. Employees must be physically able to work in various locations and conditions as needed and conduct various activities at the work sites. Employees must be able to regularly lift and / or move up to 10 pounds, and occasionally lift and/ or move 25 pounds. Specific abilities required by this job include the ability to adjust and focus on paper various work.

CWO: Contact with others requires tact, diplomacy, and strong communication skills to ensure compliance with various local, state, and federal regulations. Employees must be public relations oriented.

Supervision: 0

SMHA is a drug free workplace.

Job Type: Full-time

Pay: $17.50 - $19.50 per hour

Benefits:

Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance
Work Location: In person