Job Description

Responsibilities

Nutrition Representatives provide outstanding customer service to families and visitors and make sure patients and families get the best quality food service experience. Nutrition Representatives may work in two or more of the following areas of the department: Delivery, Assembly and Call Center. Nutrition Representatives navigate electronic health records and operate software and maintain technological devices needed to provide nutrition to patients in both the inpatient and outpatient settings; including process meal payments (operate mobile payment options and equipment for credit card payments & manage electronic till); solve or escalate customer concerns, provide information to patients about diet orders and use excellent customer service skills and problem solving skills in all of their work.

Nutrition Representatives interpret complex diet orders, conduct simple food preparation, and delivery of patient and families meals to various areas throughout the main campus. Upon meal delivery they present and set up ordered food in the in the patient care areas according to standard work; performing patient ID verification steps (includes direct patient contact and communication as well as partnering with nurses and other clinical staff); and perform soiled meal trays pick-up. They are also responsible for assembling, delivering and picking up catering orders for both on main campus and outside SCH facilities.

Nutrition Representatives are responsible for interpreting orders from the Electronic Health Record, escalating interface issues, receiving and processing incoming food orders (primarily via phone) for patients, visitors, and staff. Assist customers on restricted diet orders with selecting appropriate foods using resources to provide complete, accurate responses. Enter and maintain accurate patient information in the nutrition software applications and follows processes in accordance with call center standards to ensure accuracy and operational effectiveness. Nutrition Representatives frequently communicate with disciplines throughout the hospital to ensure proper Electronic Health Record orders and information is communicated regarding patient\xe2\x80\x99s nutrition care plan. Process meal service payments from various methods such as credit card, cash, and other finanicial aid benefits.

Perform related tasks as required.

Requirements

Required Education/Experience:
- High school diploma or equivalent experience
- 2 years of customer service, food service experience OR related experience OR equivalent nutrition/dietetics education.
- Intermediate computer skills.

Required Credentials:
- Washington State Food and Beverage Service Worker\xe2\x80\x99s Permit, or to be obtained within 1 month of employment.

Preferred:
- Bachelor\xe2\x80\x99s Degree
- Significant experience working in a healthcare/customer service environment.
- Healthcare food service experience or equivalent nutrition/dietetics education.
- Call center or similar customer service work or volunteer experience.
- Bilingual

Min to Max Hourly Salary

$18.60 - $27.90 /hr

Min to Max Annual Salary

$38,688.00 - $58,032.00 /yr

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

The union pay ranges can be found on the Seattle Children\xe2\x80\x99s website here: -

Seattle Children\xe2\x80\x99s offers annual incentive pay based upon performance that is commensurate with the level of the position.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.

Benefits Information

Seattle Children\xe2\x80\x99s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. for more information.

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children\xe2\x80\x99s \xe2\x80\x93- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families\xe2\x80\x99 ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho \xe2\x80\x93 the largest region of any children\xe2\x80\x99s hospital in the country.

In 2022, U.S. News & World Report once again ranked Seattle Children\xe2\x80\x99s among the nation\xe2\x80\x99s best children\xe2\x80\x99s hospitals \xe2\x80\x93 for the 30th year in a row. For more than a decade, Seattle Children\xe2\x80\x99s has been nationally ranked in all 10 specialty areas evaluated by U.S. News & World Report. We are honored to be the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet designated institution, and classified among America\xe2\x80\x99s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it\xe2\x80\x99s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Our Commitment to Diversity

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children\xe2\x80\x99s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.

Seattle Children\xe2\x80\x99s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.

Seattle Children\'s Hospital