Job Description

Nurse Manager - Community-Based Crisis Services Program

Baltimore, Maryland

$90,000 - $100,000 Salaried

Full-Time | Primarily Day Shift | Occasional evenings, weekends, or on-call as needed

Leading Clinical Excellence. Supporting Crisis Care. Strengthening Communities.

About Us

Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore's only comprehensive behavioral health crisis response system. Since 1992, we have provided timely, community-based services for individuals experiencing mental health and substance use crises.


Our Community-Based Residential Crisis Services Program delivers responsive, person-centered care in partnership with community providers, first responders, and healthcare systems--meeting individuals where they are during their most vulnerable moments.

The Opportunity

We are seeking a Nurse Manager to oversee nursing operations within our Community-Based Crisis Services Program. In this leadership role, you will guide clinical practice, supervise nursing staff, and ensure the delivery of high-quality, compassionate care to individuals experiencing mental health and/or substance use crises.


The Nurse Manager will collaborate closely with the Medical Director and Clinical Director of Residential & Outpatient Services, as well as community partners and internal crisis teams, to strengthen service delivery and promote best practices in crisis care.


This role is ideal for a clinically strong, mission-driven nurse leader who thrives in dynamic, fast-paced environments and is passionate about community-based crisis response.

What You'll Do

Clinical & Program Leadership

Provide clinical oversight, guidance, and mentorship to nursing staff and interdisciplinary team members. Ensure efficient daily operations of crisis services, including intake, assessment, care planning, stabilization, and discharge processes. Deliver direct nursing care and clinical interventions during critical incidents as needed.

Quality Assurance & Compliance

Develop and implement quality improvement initiatives to ensure adherence to clinical protocols, safety standards, and regulatory requirements. Ensure compliance with all local, state, and federal regulations related to patient care, confidentiality, and program operations.

Staff Supervision & Development

Lead, supervise, and support nursing staff to ensure adequate coverage, training, and professional development. Conduct performance evaluations, provide coaching and feedback, and foster a positive, accountable team culture.

Collaboration & Community Engagement

Collaborate with Mobile Crisis Teams to assess, manage, and respond to behavioral health crises in a timely manner. Build and maintain strong partnerships with community healthcare providers, mental health agencies, law enforcement, and other stakeholders.

Data, Reporting & Program Improvement

Collect, analyze, and report on key performance indicators (KPIs) related to patient outcomes, program efficiency, and community impact. Use data to inform program improvements, staffing needs, and resource allocation.

Emergency Preparedness

Ensure staff are trained and prepared to respond to medical emergencies, psychiatric crises, and trauma situations. Participate in emergency response planning and continuous readiness efforts.

Qualifications

Required:

Bachelor of Science in Nursing (BSN) Active Registered Nurse (RN) license in the state of Maryland Minimum of 5 years of nursing experience, including at least 2 years in a leadership role within mental health, crisis services, or emergency care Strong clinical judgment and ability to make timely decisions in crisis situations

Preferred:

Master's degree in Nursing, Healthcare Administration, or a related field Psychiatric-Mental Health Nursing Certification (PMH-BC) or Crisis Intervention certification Experience in community-based crisis or behavioral health programs

Why Join BCRI

Mission-driven organization leading behavioral health crisis care

? Opportunity to shape clinical practice and program growth

Collaborative, interdisciplinary team environment

Data-informed, quality-focused approach to care

Make a lasting impact on individuals, families, and the community

Lead With Compassion. Respond With Expertise.

This is more than a management role -- it's an opportunity to strengthen crisis care systems and help people find stability when they need it most.


Apply today and help shape the future of community-based crisis services.