Job Description

job summary:
This role will contribute to the Tier 2 CAS Network Operations Center. This position is responsible for the incident management of customers within the CAS Operational environment. This position is responsible for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from customers and Business Units.

Required Qualifications:

- Network+ Certification

- Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.

- Knowledge and understanding of ITIL/ITSM concepts and practices.

- Experience troubleshooting Cisco devices.

- Experience with HSRP/BGP routing protocols.

- This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR HS Diploma/GED with 2 years of experience

Preferred Qualifications:

- CCNA Certification

- Knowledge of Remedy, Netcool, Office 0365, ServiceNow

location: Annapolis, Maryland
job type: Contract
salary: $30 - 32 per hour
work hours: 7am to 3pm
education: Associates

responsibilities:
- Monitor network management system and engage telecom providers to drive restoral efforts.

- Track incident details and keep information updated in the incident management tool in a timely manner with accurate information.

- Solve systems and network problems/questions with limited scope and complexity.

- Apply technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.

- Identify resolutions of routine technical queries from customers and Business Units.

- Take guidance from other team members or management to resolve less routine issues.

- Work with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.

- Use discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.

- Monitor and troubleshoot system performance, troubleshoots, resolves, or escalates network issues.

- Understand deployment, configuration, and maintenance routines and develops tools to make the process more efficient.

- Participate in network solutions design and configurations.

- Analyze issues and provides customers with guidance to resolve problems

- Individual job duties may vary.

- This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.

- strong Customer Service skills

- This position is for DAY Shift 7am-3:30pm EST

The essential functions of this role include:

• working weekends

qualifications:

• Experience level: Experienced
• Minimum 2 years of experience

• Education: Associates

skills: * NOC Technician

• Network Support
• TCP/IP
• Cisco
• ITIL / ITSM
• HSRP / BGP
• CCNA

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate\'s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Randstad