Job Description

The world isn\'t standing still, and neither is Allstate. We\'re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers\' evolving needs. That\'s why now is an exciting time to join our team. You\'ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You\'ll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life\'s uncertainties so they can realize their hopes and dreams. For more than 89 years we\'ve thrived by staying a step ahead of whatever\'s coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We\'ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don\'t follow the trends. We set them.

Job Summary:

The NOC Service Engineer helps to manage and assists with the research, administration, and maintenance of new or existing Storage, UNIX, Windows, and VMware technologies. The NOC Service Engineer utilizes proven systems, scripting, and developer skills to execute on tasks related to onboarding technology, incident, problem, and change management. The role works closely with engineering teams to provide feedback that can help improve system availability.

The NOC Service Engineer has a broad understanding of Enterprise Infrastructure systems including NAS, SAN, Windows Server 2012/2022, RedHat 5-8, AWS, and Azure preferably in an operations role and can provide level 3 support following operating procedures. They will also have a thorough understanding of how automation and or orchestration initiates repairs in an operational environment.

Key Responsibilities:

• Identify, Investigate, and manage Incident resolution trends, creating solutions to alert, automate, or avoid incidents.

• Drive ECC calls, troubleshoot impacting incidents and escalated issues to resolution.

• Apply a structured methodology and lead change management activities including impact assessment and peering related changes.

• Manage all Problem records, serving as escalation point for lower bands, drive due dates, and maintain leadership awareness.

• Establish, review, and invoke standards and procedures across stacks or all areas of responsibility.

• Oversee all aspects of projects by, set deadlines, assigning responsibilities, monitoring, and summarizing progress of project.

• Utilizes existing tools and leverage open-source solutions to help automate tasks with an emphasis on availability, scalability, and reliability.

• Provide feedback to the different departments focusing on strategy, service integration, monitoring, documentation, and automation opportunities through regular meetings and presentations.

• Possesses a continuous improvement mindset with the team, embracing a DevOps culture and constantly finding ways to make our systems more reliable.

• Teach/Mentor Jr Engineers on supported technology integration with focus on service improvement to help them grow to the next level.

• Monitor and report on key performance indicators to ensure risks are being managed and to help avoid future impact using data analytics and AIOP\'s.

Education and Experience:

• BS in Computer Science, or related technical field involving coding or equivalent technical experience.
• 8+ years of experience with in one or more technology areas.

Functional Skills:

Soft skills

• Highly self-motivated and ability to work in a global team environment.
• Excellent analytical, problem-solving, and decision-making skills.
• Great communication, presentation, and interpersonal skills.
• Active participant in incident calls or meetings.
• Works well under pressure.

Technical skills

• Advanced knowledge and troubleshooting of Linux Red Hat RHEL 5-8 or Oracle Linux 5.6, 6X, 7X, 8, LVM, VERITAS (Cluster Services, File system, Volume manager), Oracle and HP Blades Hardware knowledge.
• Advanced knowledge and troubleshooting of SAN and NAS Storage systems (Scality, Hitachi, NetApp, and Brocade)
• Strong ability to resolve incidents using strong troubleshooting methodologies and standard operating procedures.
• Proficient with AWS or Azure platforms.
• Proficient with any of the programming languages, Powershell, Python, YAML, and Groovy.
• Knowledge of IT infrastructure DevOps tools such as, JSON, VXML, GitHub, Ansible, bash, & Jenkins.
• Proficient knowledge and troubleshooting of Windows and VMWare systems.
• Familiarity with data protection technologies, including backup and anti-virus systems.
• Proficiency with core Windows Server technologies (Active Directory, DHCP, DNS, WINS, IIS).
• Familiarity with HP/Dell/Cisco Blade Chassis and rack-mount servers.
• Familiarity with building and sustaining interconnected production services with APIs.
• Scality, NetApp, Hitachi, RedHat, AWS, Azure, VMware, and Microsoft server certifications a plus.

Responsible for the following technology, (Skill scale 1-5, 5 being expert)

• NAS / SAN - 5
• Redhat - 4
• Scality - 3
• Windows Server - 3
• Cisco routing, switching, and Wireless - 2
• Automation - 3
• AWS/Azure - 2
• Rubrik - 2

Compensation offered for this role is $82,000.00-$146,125.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands\xc2\xae.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that\'s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you\'ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on , , and or watch a .

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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