Job Description

Job Summary:

This position contributes to overall Nsight customer satisfaction by ensuring network reliability and consistent customer experience. The NOC Operations Specialist I proactively monitors, interprets, analyzes and diagnoses element outputs to determine the end-to-end status of the network and its various components. Manages and coordinates network restoration activity, communicates with vendors, customer care, NOC Wireless & Fixed support, field resources, engineering and others to restore or prevent future outages. Performs technical procedures on network elements as requested.

Duties & Responsibilities:

Takes ownership of network problems. Uses remote test tools, performance monitoring statistics and alarm conditions to locate faults and ensure end-to-end service continuity prior to closure of trouble ticket. Network elements include IP routers, Ethernet, IT infrastructure, Cell site infrastructure, Sonet, SS7, fiber/microwave, DSL network elements, switches, et al. Monitors alarms and switch messages and takes appropriate remedial response. Confirms outstanding alarms with switch and field technical personnel. Receives problem reports from many Nsight personnel. Performs initial investigative research in accordance with prescribed procedures. Determines customer impact of the issue and follows issue to resolution. Provides dispatch-type services to Nsight Technical Services personnel. Follows procedures for handling specific network faults. Communicates status of technical problems to all appropriate Nsight personnel. Confirms and communicates resolution. Remotely perform upgrades to new and/or existing cell site locations, including assisting field technicians with installation of new patch and release software. Interface with the equipment vendor technical support organization, assist in patch and load coordination, as requested. Work with other carriers to test and turn-up T-1 and other telephony circuits, as needed.

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Perform database changes to switch and other peripheral telecommunications equipment i.e. translations, cell site databases and SS7 tables. Maintain detailed records Use computer skills to enter and/or edit online network data parameters, cell site data parameters and tables in the Cellcom switch map platform. Analyze reports to determine if corrective actions are necessary; perform routine backups of databases and logs. Create various network reports for engineering and set up studies for occurrences of extraneous conditions. Additional responsibilities Support FCC reporting requirements; maintain mandated tower light logs. Understand and uphold all safety standards pertaining to network operations. Perform other related duties as requested or required.

Requirements:

Associate's Degree or equivalent experience in Telecommunications or Computer Science required. Working knowledge of data communications, IP, systems and test equipment, telephony and RF experience preferred. Must have one to three years of telephony and/or computer hardware/software troubleshooting. Excellent problem-solving, analytical, and communication skills, with a high attention to detail.

Strong computers skills including:

Unix Command Line Interface and running applications within, Windows, Microsoft Office and CRT terminal emulation program.



To view our competitive benefits, click here!

Joining Nsight:

Our family of companies provides complete telecommunications services, including wireless and fiber-based services to residential and business customers, along with tower erection and maintenance services in Wisconsin and Michigan's Upper Peninsula. Our commitment to customer service, local philanthropic efforts and green initiatives makes us an employer of choice in the state of Wisconsin. We like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry.

Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at recruiting@nsight.com.