Job Description

Job Summary

We are seeking a detail-oriented Night Auditor/Front Desk Agent to join our team at a hotel. The Night Auditor will be responsible for overseeing the hotel's front desk operations during the night shift, ensuring exceptional guest service and accurate financial reporting. We seek a 2 day per week overnight auditor and a 3 day per week PM shift can be combined to make a FT position at 40 hrs per week or PT 2 nights audit 16 hrs per week.

Duties

- Conduct the night audit process to verify all financial transactions of the day
- Welcome guests upon arrival and check them in, as needed
- Handle guest inquiries, requests, and complaints promptly and professionally
- Manage phone calls and reservations during the night shift
- Ensure the security of the premises by monitoring surveillance cameras and performing security checks
- Complete end-of-day activities, including preparing reports for management

Qualifications

- Previous experience in hospitality or a similar role is preferred
- Strong customer service and guest relations skills
- Proficiency in using hotel management software and phone systems
- Ability to communicate effectively with guests and team members
- Multilingual skills are a plus
- Knowledge of night audit procedures is beneficial

Join our team as a Night Auditor to contribute to a welcoming environment for our guests while ensuring smooth night operations at our hotel.

Job Types: Full-time, Part-time

Pay: $16.50 - $17.50 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Experience:

Hotel experience: 1 year (Preferred)
Ability to Commute:

Manchester, CT 06042 (Required)
Ability to Relocate:

Manchester, CT 06042: Relocate before starting work (Required)
Work Location: In person