Night Auditor/Guest Services Agent (Turno 10:30pm @ 7:00am) Job in Aloft Ponce

Night Auditor/guest Services Agent (turno 10:30pm @ 7:00am)

Ponce, PR, US, United States

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Job Description

Join our team at our beautiful hotel. If you feel you are the right fit, and you want to grow with us, apply, we would love to hear from you!

The Night Auditor will work at the front desk of a hotel during the night, and must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include:

Must be able to start immediately.

Balancing the accounts from day shift. Managing front desk activity and handling guest check-ins and check-outs. Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference. Handling customer requests and complaints and directing other employees or departments accordingly. Creating invoices, bills and checks for vendors, employees and contractors. Managing and updating all official documentation pertaining to the role. Ensuring that all end-of-day activities have been successfully executed by employees in all departments. Answering calls and queries related to potential booking.
Skills and qualifications include:

Strong customer service skills Knowledge of safety and security procedures Advanced math and bookkeeping skills Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing Attention to detail and organizational skills Time management and multitasking skills Excellent verbal and written communication skills Ability to solve problems and diffuse tense situations
Degree in Hospitality Industry or related.

Night Auditor: 1 year

Guest Services Agent: 1 year minimum.

Must be Bilingual.

Available for all shifts as needed, including weekends and holidays.

Job Type: Full-time

Benefits:

Employee discount
Work Location: In person

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