Job Description

2100 Baltimore Ave

Ocean City, MD 21842

Job Title:

Night Auditor Part- Time

Reports to:

Guest Service Manager

Purpose for the Position:

This role is a hands-on, service-oriented liaison for the hotel. This role is an ambassador for the hotel and plays a key role in communicating and coordinating with all departments in support of our service culture.

Requirements:

Smile and always provide friendly and professional service, with genuine care and attention to detail. Exercise a sense of urgency for guest inquiries, requests and/or concerns. Be knowledgeable in hotel amenities and services as well as restaurants and attractions in the surrounding areas. Perform check ins and check outs, ensuring approved methods of payment have been collected. Maintain a clean and organized work environment. Perform miscellaneous clerical work such as answering phones, making copies, faxing, emailing, etc. Oversee and action any relevant front desk financial reporting. Coordinate details between departments regarding guest's needs, ensuring all arrangements are handled with care and attention to detail. Practice effective time management to prioritize as relative duties pertain to the team and business. Run the Audit according to the provided checklist Identify areas of opportunity and contribute to the growth of the hotel with a hands-on implementation strategy. Conduct day to day business with integrity, making decisions on behalf of the hotel, team and guests. Update On the Books reports on a daily basis Operate with discretion regarding guest related concerns and other proprietary information. Take pride in your role in order to embody an exceptional guest service atmosphere. Engage in team and department meetings.
Other duties as assigned by management.

To do this kind of work, you must be able to:

Be an outgoing and welcoming personality for the Hotel. Use logical thinking and personal judgment to perform a variety of office tasks. Make decisions based on your own judgment and company policy. Follow instructions without supervision. Speak and write clearly and accurately. Be available for work evenings, weekends and holidays.

Physical Demands:

Lifting 30 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools. Walking, standing, reaching, handling, feeling, talking, hearing, and seeing are required.

Environmental Conditions:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside.

Supervisory Responsibility:

Hires, trains and supervises full-time, part-time and/or temporary workers.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement:

Our hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 16 per week

Benefits:

Employee discount Paid time off
Education:

High school or equivalent (Preferred)
Experience:

Hotel experience: 1 year (Preferred)
Work Location: In person