Job Description

Join Our Hotel Opening Team at the Tru by Hilton, Norwalk, Iowa!



The Newly Built Tru by Hilton, Norwalk Iowa, anticipates opening soon and is seeking a Hotel Overnight Front Desk Clerk, Hotel Overnight Front Office Agent or a Hotel Overnight Guest Service Agent!



About Us:

Ideally located off I-35, we are near the Gregg Young Sports Campus and The Legacy Golf Club. Des Moines International Airport (DSM) is within five miles. The Norwalk-McAninch Sports Complex is two miles away, while Blank Park Zoo is 11 minutes from our hotel.

Why This Role?

Working as a Hotel Overnight Guest Service Agent, Hotel Overnight Front Desk Agent, or Hotel Overnight Front Desk Clerk at the Tru by Hilton Norwalk, Iowa, offers a rewarding opportunity to be part of a dynamic hospitality team. The Overnight Hotel Guest Service Agent, Overnight Hotel Front Desk Clerk, or Overnight Hotel Front Desk Agent puts you at the forefront of delivering exceptional service, ensuring guests have a seamless, enjoyable experience from check-in to check-out.

What's In It for You?

Comprehensive Benefits: Medical, Dental, and Vision

Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts

Time Off: Vacation, Personal Days, and Holiday Pay

Exclusive Discounts: Hotel, food, and beverage savings for personal travel

Professional Growth: Online training courses

Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Overnight Guest Service Agent, Hotel Overnight Front Desk Clerk, or Hotel Overnight Front Office Agent include:

Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience. Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records. Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations. Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies. Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly. Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans. Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction. Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel's property management system (PMS). Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience. Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Overnight Guest Service Agent, Hotel Overnight Hotel Front Desk Clerk, or Overnight Hotel Front Office Agent includes:

High school diploma or equivalent Friendly and welcoming demeanor. Ability to interact professionally with guests and address their needs. The ability to manage multiple tasks efficiently in a fast-paced environment. Ability to prepare and handle food safely Willingness to work collaboratively with coworkers. Flexibility to adapt to changing tasks or guest demands.



Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://www.hilton.com/en/hotels/dsmiaru-tru-norwalk-des-moines/



At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.



Join us in shaping the future of hospitality in Norwalk, Iowa! Apply today!