Job Description

Description:

The beautiful and historic

Renaissance Des Moines Savery Hotel is currently seeking a dynamic, experienced and motivated individual for the position of

Night Auditor at our

StepStone Hospitality managed hotel. This candidate should demonstrate excellent organizational & communication skills, a strong proficiency in multi-tasking with exceptional hospitality and guest service skills.


Run audit reports and journals from all credit card and computer systems. Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations.

Support

Make corrections and adjustments and handle any computer issues that may arise. Ensure all reports and back-up vouchers are complete and filed properly. Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department. Review and correct discrepancies in the Front Desk System. Coordinate with the front desk and restaurantbar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations. Ability to communicate effectively with guests, vendors, and other associates. Ability to adhere to all applicable Federal, state, local, safety, and health standards. Ability to assist with the design and preparation of statistical reports and presentations as needed. Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed. Ability to accurately reports information. Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required Hotel meetings.

Professionalism and Style Expectations

These are expected of every associate within StepStone Hospitality, Inc.

Personal Effectiveness

Projects and assignments are completed thoroughly, professionally, and with care. Adjusts to high-pressure conditions and is open to change. Assumes responsibility for personal growth and development. Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates.

Communication

Understands and communicates the StepStone Mission and Core values. Expresses ideas and conveys information clearly, effectively, and professionally. Actively listens to others. Conveys company information, decision, or problems to appropriate parties on a timely basis. Works to resolve disagreements and is respectful of peers and co-workers.

Requirements:

Requirements

Physical Requirements

These are required of every associate

Minimum lifting of 20 pounds. Pushing, bending, stooping, upward reaching, manual dexterity. Hearing, writing, typing. Minimum pulling of 20 pounds. Other duties may be assigned by the immediate supervisor or General Manager.

Additional responsibilities specific to you are:

Must have a comprehensive knowledge of service standards, guest relations, and etiquette. Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations. Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates. Must have excellent mathematical and computer skills. High school education and relevant training and experience required. Additional education preferred. At least one year of relevant experience required. Ability to timely obtain any required licenses or certificates. CPR training and first aid training preferred. * Additional language ability preferred.