Job Description

ROLE RESPONSIBILITIES:

Responsible for the prompt, efficient, and courteous check in and check out of guests. Ensure efficient communication with team members, vendors, and guests. Maintain a welcoming attitude and respond to all service questions and requests. Responsible for safeguarding both the hotel's guests and its assets by following all established in the hotel's policies and procedures. Responsible for collecting payment for services rendered during a guest stay, and for meeting many other guests needs during their stay. Responsible for following company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards. Ensuring your uniform, personal appearance, and communications are professional. To take accountability for the total hotel operation during the overnight shift Ensure that all hotel guests receive warm, friendly, professional and efficient reception and departure service during the overnight shift consistent to the established standards of the hotel To be fully aware of all hotel reservations procedures, credit policies, room rates, availability restrictions, confirmation and cancellation policies To be fully aware of all hotel services and facilities and be able to promote them whenever possible To ensure that overnight activities ensure the highest levels of safety and security of hotel guests and employees To be fully aware of and maintain communication with Restaurant night management regarding closing times and procedures To supervise and direct the activities of other hotel over night staff members To ensure that all night audit functions are successfully completed as established by process all hotel accounting functions as set out by the General Manager Be fully conversant and be able to operate all functions of the hotel's Property Management System To ensure the professional handling of all late room and cancellation, no shows To exchange and compile Occupancy Report for the chosen hotels within the vicinity To have general knowledge of hotel's operating systems such as Air Conditioning, Heating, etc and be able to report and describe any malfunctions to "on call" Engineering Department To be fully aware of and able to operate hotel switchboard, facsimile and paging system to the established hotel's standard To maintain communication with the Front Office by recording all relevant information in EOS Report To perform handover with AM Front Office Manager/Shift Leader Ensure that all overnight reports are compiled and distributed accurately and on time To be fully aware of and strictly observe at all times, fire safety, precaution and evacuation procedures To exhibit sound professional judgment, adhering to established hotel standards, when accepting any "walk-in" guests To accept other duties that may arise from time to time that will ensure the continued efficient operation of the Front Desk Ensure that all Front of House areas are kept clean and tidy creating a professional impression for all guests and employees To be fully aware and adhere to Health Safety and Fire Procedures

REQUIREMENTS

* Able to work weekends and 11pm-7am shifts.