Job Description

NexStep Program Support Specialist

PURPOSE OF POSITION

: To provide service and support to the NexStep staff and students with the overall responsibility of maintaining a high level of professionalism in record keeping, data entry, and student testing. To facilitate student intake and enrollment. To administer Clas-E and TABE 11/12 assessments to maintain compliance with state regulations. To assist in accurate program data collection to be reported to the Kansas Board of Regents to ensure compliance with state requirements. To assist in effectively meeting the program outcome measurements. To provide information about NexStep Alliance to the public. Other assigned functions as deemed necessary by the NexStep Director. To fulfill mission statement.

SUPERVISION RECEIVED

Works under the general supervision of the Assistant Operations Manager

SUPERVISION EXERCISED

None

QUALIFICATIONS/

EDUCATION:

Associates Degree, 3+ years in data entry may be used in lieu of education. Proficient in Microsoft office, experience with Excel and Word documents. MOS certified a plus. have a valid driver's license and be insurable. Bilingual in Spanish preferred.

EXPERIENCE/SPECIAL SKILLS &

KNOWLEDGE:

3+ years incustomer service experience and/or data entry experience. Bilingual in Spanish preferred. Must Computer and typing experience. Microsoft Office experience, including Microsoft Excel. Test proctoring experience preferred.

ORGANIZATIONAL

RESPONSIBILITIES:

Data entry to support grant requirements. Proctor Kansas Board of Regents approved academic TABE assessments. Proctor Pearson Vue testing. Manage student attendance to remain in compliance with state regulations. Assist in preparing for NexStep events and/or programs and enrollment. Work with adults possessing disabilities and or other barriers to employment and participate in the achievement of their goals. Act as a positive role model. Display commitment and involvement towards Goodwill's mission.

JOB PROFICIENCIES:

Organization, Ethics and Trust, Judgment and Problem Solving, Oral Communications, Written Communications, Inter-Personal Communications, Cooperation, Credibility, Customer Service Orientation, Integrity, Initiative, Time management and job knowledge, Quality, Teamwork, Accuracy, Adaptability, Dependability, Clerical, Motivating People, Safety and Security.

JOB COMPETENCIES:

Ability to effectively communicate and assist education staff, students, parents and applicants on the telephone and/or in person in Spanish and English. Able to perform intakes process for enrollment. Maintenance of all records and files as required. Proficient Microsoft Excel and data entry skills. Pass the Pearson Vue test certification within three months and able to maintain certification annually.

MISSION STATEMENT:

We transform lives and communities through the power of education, training and employment.

ESSENTIAL FUNCTIONS:

Assist the Program Support team in all support duties towards providing a quality educational experience for NexStep students Proctor Kansas Board of Regents approved academic assessments Ability to effectively communicate and assist education service staff, students, parents and applicants on the telephone and/or in person Coordinate schedule with NexStep staff to ensure coverage is provide during hours of operations Preform all intake and screening of applicants for all NexStep Alliance programs. Handling payments and accurately reconciling the cash drawer Record student data into state database to ensure compliance with state requirements Maintenance of all records and files as required to ensure compliance with state requirements Manage student attendance to ensure compliance with state requirements Assist in data collection for the Kansas Board of Regents to ensure reports are accurate Assist with preparation for NexStep events, meetings and workshops Maintain required certifications as defined by the Grant Compliance and Operations Manager

DUTIES AND RESPONSIBILITIES:

Assist the Program Support team in all support duties towards providing a quality educational experience for NexStep students Answer telephones and channels calls and messages to appropriate personnel Answer emails and website inquiries and forward to the appropriate staff member when necessary Proctor Pearson Vue, CATS and PSI testing Preform all intake procedures for the GED, ESL, and Re-entry programs Review, approve and submit all Compulsory School Disclaimers for underage students to the Kansas Board of Regents Manage student rosters and accounts in NexStep attendance software, ensuring smooth operations for NexStep Alliance processes and procedures Handle payments and accurately reconcile the cash drawer on a weekly basis Handle and track all student transfers, withdrawals and deferments to ensure smooth communication and operations for NexStep Alliance processes and procedures Issue and manage all student testing vouchers after they have been purchased Administer TABE 11/12 and CLAS-E exams for the GED, ESL and Re-entry programs. Organize and input student and program data into state database to ensure compliance with state requirements. Manage student attendance, reporting hours weekly into state database to ensure compliance with state requirements Communicate with NexStep Alliance students to ensure they remain in good standing with the program Travel to other NexStep Alliance campuses to provide coverage for testing and operations as needed. Maintain and audit all student files to ensure compliance with state requirements Ensure compliance with Family Educational Rights and Privacy Act (FERPA), sharing information with only with authorized personnel Knowledge of and/or ability to learn equipment and software programs, to include, but not limited to calculators, computer, fax, copier, state database and assessment software. Ability to prioritize in accordance with established procedures related to areas of responsibility Provide support as needed for NexStep staff Adhere to all safety policies and report violations Adhere to all ethical standards and confidentiality of records Support mission statement and program outcomes Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to person with disabilities and barriers to employment Responsible for the safety well being of all students and employees Other duties as assigned


NOTE: Must have a telephone and maintain it in operating order within telephone company's maintenance capabilities. Must pass/complete background check. Must be licensed driver

STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS:

Attendance and punctuality. Quality and quantity of work performed. Attitude and overall effectiveness of working relations with all stakeholders. Themanner in which duties and responsibilities, essential functions and job competencies are performed. Support and value diversity. Ability to effectively deal and educate the public and persons inquiring about our services. Ability to accurately complete and maintain clarity in documentation, reports, and summaries in a timely manner. Ability to effectively deal with the needs of students. Ability to assist staff in effectively meeting the needs of students. Ability to complete assigned duties with acceptable results. Eligibility documentation and enrollment.

SALARY

Hourly/non-exempt.