Job Description

Job Requisition ID: 52000

Department: Sales & Marketing (DEPT_SALMRKT)

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They\'re the heart of our company. As an employee, our promise to you is that you\'ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects - both locally and globally - will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL and AvaLAN. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence around the world, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

AvaLAN Networks (\xe2\x80\x9cAvaLAN\xe2\x80\x9d), now part of Dover Fueling Solutions, was founded in 2004 as an industrial, wireless Ethernet company focused on securely connecting difficult to reach edge network devices. AvaLAN has emerged as the market leader for networking solutions that combine Secure Wireless Ethernet, Network Segmentation for PCI, Centralized Active VLAN synchronization with cloud management and Digital Current Loop communications. AvaLAN is headquartered in Huntsville, Alabama, with remote offices in Arizona, Colorado and Canada.

Position Summary:

The Networking Support Team Lead will be responsible for leading the day to day activites of the support team. This role will also be assisting customers with technical issues or questions relating to Avalan hardware or software devices. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware. This position is both an individual contributor and a team lead role.

Main Responsibilities:

• Oversee daily support team operations
• Responsible for tracking team KPIs
• Train and Coordinate internal and external trainings on current or new products and procedures
• Act as the support team liaison for engineering to report issues or request new tools for support
• Escalation point for support team members
• Provide technical support to customers and end users.
• Utilize basic networking knowledge of IT systems, including client LAN/WAN environments, private/public IP address space, DHCP, DNS, TCPIP Fundamentals to provide this support
• Fundamental troubleshooting
• Track, monitor and maintain requests, incidents, and escalations in the ticketing system
• Analyze recurrent issues and recommend fixes or report to developers for further investigation.

Requirements:

• Minimum of 2 year of technical experience

Desired Characteristics:

\xc2\xb7 Positive Attitude

\xc2\xb7 Good Leadership Skills

\xc2\xb7 Willingness to do what is needed for the team and company to be successful

\xc2\xb7 Excellent customer service and telephone skills

\xc2\xb7 Ability to work based on goals and ticketing system and deliver on time resolutions

\xc2\xb7 Strong communication skills.

\xc2\xb7 Analytical thinking and attention to details.

\xc2\xb7 Proactive and problem-solving attitude.

\xc2\xb7 Flexibility to adapt to new technologies and processes.

\xc2\xb7 Rapidly adopt new knowledge and technologies.

\xc2\xb7 Experience in Technical Support preferred.

Work Arrangement : Onsite

Salary Range : -

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position\'s responsibilities, a candidate\'s work experience, a candidate\'s education/training, the position\'s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

This position may be located in: Americas : United States : Alabama : Madison

Job Function : Manufacturing & Operations

Dover Corporation