Network Technician Tier 1

Guaynabo, PR, US, United States

Job Description

Neptuno has over 20 years leading the Telecommunication industry and we are one of the largest and most comprehensive wireless broadband service providers in Puerto Rico and the USVI.

We have an opportunity for a Dynamic Network Technician to join our team.

The Network Technician is responsible for Perform Level 1 technical support.

Primary Responsibilities



Receive customer trouble calls, open trouble tickets, determine critical level of the situation and enter customer problem information on the system. Follow up and perform level 1 customer support procedures. Provide detailed situation report for unsolved tickets and escalade to Level 2 or 3 Support if necessary. Create reports from problem resolution. Monitor customer alarms from the Networks Monitoring System when is necessary. Perform preventive maintenance from customer alarms when is necessary. Create statistics reports for technical Support Supervisor. Configures network components and associated services. Sets up and maintains basic network operations. Responds to needs and questions of customers concerning their access and connection to the network.

Qualifications



Bachelor's degree in Networking One year of related experience and/or training, or equivalent combination of education and experience Network + or A+ Preferably

Core competencies:



Customer Service oriented. Strong communication and active listening skills. Capable of manage a large amount of incoming calls. Ability to adapt/respond to different types of characters. Ability to multi-task, prioritize and manage multiple deliverables. Willingness to work hard and take direction. Action-oriented and willing to collaborate and be a team player. Must be fully bilingual (Spanish and English) Able to work nights, different shifts and weekends.

Neptuno is an Equal Employment Opportunity Employer



Job Type: Full-time

Pay: $24,440.00 - $25,480.00 per year

Benefits:

Paid time off
Work Location: In person

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD6355752
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    24440.0 25480.0 USD
  • Employment Status
    Permanent
  • Job Location
    Guaynabo, PR, US, United States
  • Education
    Not mentioned