Job Description

Description

At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City\xe2\x80\x99s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life.
Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer.
Our culture in the Department of Atlanta Information Management (AIM) is rooted in our shared core values: Trust, accountability, collaboration, service, and integrity. The AIM team understands our role as a strategic partner to departments throughout the city; we strongly believe technology has the potential to elevate the City of Atlanta and is essential to moving the mayor\xe2\x80\x99s vision forward. With the effective use of technology, we become more efficient, more effective, and innovative. We become more capable of enhancing the experience of all affected by City government. AIM\xe2\x80\x99s mission is to advance Atlanta by being consistent in the delivery of innovative, reliable, secure, and user-focused technology solutions.
Our team members exemplify the shared core values above, so if you have these characteristics, consider joining us as we work to advance technology for the city, its esteemed citizens, and valued visitors.
Posting: Open Until Filled
Salary: Commensurate with experience
General Description and Classification Standards High-level senior leadership position responsible for designs, develops, maintains, evaluates, and troubleshoots current telephony applications, network hardware and software; evaluates their ability to support specific requirements and interface with other equipment and systems. Directly responsible for the planning and execution of many large-scale CoA systems implementations and projects from the telephony and network infrastructure perspective and high-profile projects. Responsible for implementing security solutions for voice/data networks; Additionally, define requirements, evaluate and plan/manage changes to the voice and data infrastructure. Maintain current knowledge of current and emerging technologies, regularly analyzing, and evaluating their impact and benefit to CoA. Provide backup support for other members of the Telecom/Network Engineering team.
AREAS OF RESPONSIBILITY

• Network/Telephony experience
• Cisco Call Manager
• AWS Connect (Cloud Contact Center)
• Chatbot/IVR Integration
• Cisco Cloud Webex
• SIP/IP Flex (VOIP)
• Video Conferencing Platform Integration
• AWS Connect (Call Center)
• Cloud Direct Connect

• CCTV Network Infrastructure
• AWS Networking
• Cisco Networking, Switching / Routing
• Palo Alto Firewalls
• Cisco Firewalls
• Enterprise Network Architecture / Design and Optimization
• Project Implementations/Migrations
• Break-fix and Issue triage
• Incident Management
• Hardware and Software Installations/Upgrades
• Vulnerability Management/Remediation

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as the lead network engineer, technical architect/design expert, and implementation expert for telephony and networking projects across the enterprise.
• Serves as the lead for implementation for SIP/IP Flex for VOIP Communication.
• Collaborate w/ enterprise IT engineers on cloud migration efforts for telephony, network and security.
• Directly participates in the design, development, and implementation of highly complex and highly available LAN/WAN systems, cloud migration efforts in accordance with the City of Atlanta\xe2\x80\x99s goals and objectives.
• Provides leadership, guidance, and technical assistance to other Telecom and Network Engineers.
• Serves as lead and subject matter expert (SME) on highly visible projects that have a Network /Telecom infrastructure component.
• Collaborates with contractors, vendors, and other internal departments as needed to resolve complex technical issues.
• Recommends and documents enhancements to existing networking systems and infrastructure.
• Configures, maintains, and upgrades various networking components.
• Racks, wires, and mounts networking components as needed.
• Provides after hours production support on a rotational basis.
• Serves as the lead SME escalation point of contact for complex enterprise technical issues and troubleshooting.
• Documents complex networking environments using industry standard tools.
• Familiarity with UCS Cisco Call Manager
• Familiarity with network analysis tools such as SolarWinds, hardware and routing protocol
• Advanced knowledge of the network operating systems
• Ability to communicate effectively with technical and non-technical individuals.

• Strong leadership, communication and team mentoring skills.

Qualifications

Minimum Qualifications Education and Experience Bachelors degree in computer science or engineering (equivalent professional experience may be considered for substitution for the required degree on an exception basis). 2 years\' of specific professional work experience. Preferred Education & Experience Masters degree in computer science or engineering (equivalent professional experience may be considered for substitution for the masters degree on an exception basis) with 2-4 years\' of directly related professional work. Licensures and Certifications None required. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.