Job Description

MYSTERY ROOM ASSOCIATE
When people ask us what we do as a company, we simply reply by saying "we connect people through shared, interactive fun". WHEN YOU BECOME ONE OF OUR ASSOCIATES, YOU:

• Display Outstanding Customer Care
• Show Great Attention to Detail
• Communicate Effectively
• Help Drive/Achieve the 3 Rs ( R*evenue, Rewards & Online R*eviews)
• Demonstrate the Utmost Level of Professionalism
• Collaborate With Your Fellow Teammates
• Instill Trust/Show High Integrity
• Possess A Positive \xe2\x80\x9cAll In\xe2\x80\x9d Attitude

We\'re looking for an energetic, service-oriented individual to join our team as a Mystery Room Associate! All in Adventures was launched in 2014 with a simple mission: to connect families, friends, coworkers, students, and a host of others together through shared fun in a socially interactive environment. Visiting guests get the chance to either become real-life mystery detectives, game show contestants, axe throwers, or interactive room champions. Today, the brand has grown to roughly 30 locations offering a wide variety of family-focused, experiential game activities. In 2018 we were voted World\'s Best Escape Room and have even been featured on an episode of the Real Housewives of Atlanta. We\'re on a mission . . . to become the leader in providing an interactive and engaging entertainment experience through exceptional guest service, game experience and value and we can\xe2\x80\x99t do that without great Associates who have a true passion for making customers happy. We are currently looking for a goal-oriented, enthusiastic part-time MYSTERY ROOM ASSOCIATE to join our super engaged, guest-centric team of
Associates. This isn\xe2\x80\x99t your typical \xe2\x80\x9cretail\xe2\x80\x9d role. As a Mystery Room Associate with AIA, your primary goal is \xe2\x80\x9cto facilitate fun\xe2\x80\x9d by constantly interacting with, and servicing visiting players as they arrive for their reserved game times! This is a great opportunity for anyone excited for the chance to grow and develop with a company that is looking to change the face of how people interact socially through live games and activities. If you are looking for a new role with tons of variety . . . this is the job for you: WHAT WE\xe2\x80\x99RE LOOKING FOR IN OUR MYSTERY ROOM ASSOCIATES:

• Represent the All In Adventures brand in a friendly and professional manner during every customer/employee interaction
• Exhibit polite, respectful behavior as guests enter, experience and exit the venue
• Go above and beyond to meet their needs \xe2\x80\x93 actively looking for ways to wow our visiting guests
• Achieve team and individual goals by promoting and selling all AIA game services and VIP Reward offers
• Enthusiastically greet new guests as they arrive for their scheduled appointments, or simply stop in to inquire about the experience
• Use excellent verbal skills as you provide information to guests about the overall game experience, room options, and safety rules
• Exhibit good manners as you guide each guest to their selected game room
• Even if they beg, don\xe2\x80\x99t give away clues \xe2\x80\x93 simply help our guests get moving again by providing a (teeny-tiny) hint
• Be there to support, encourage, and affirm their game strategy as they exit their rooms \xe2\x80\x93 plus invite them back in the future after you take a keepsake photo using our greenscreen technology
• Be an active contributor to daily housekeeping operations \xe2\x80\x93 including the quick, sanitizing, and accurate recovery of each game room immediately after use
• Have an open ear to any guest who happens to express any dissatisfaction with their experience, escalating their grievances upward with urgency
• Arrange furniture, backdrops, props, or window displays, as outlined by company standards
• Ensure signage, written game clues, etc., reflect appropriate changes in themed promotions and uphold company guidelines
• Perform daily opening/end-of-day tasks

REQUIREMENTS FOR CONSIDERATION . . . (DON\xe2\x80\x99T OVERLOOK THESE IMPORTANT CLUES) \xc2\xa7 High School diploma (or GED)
\xc2\xa7 1 year of previous customer service experience
\xc2\xa7 Able to lift up to 50lbs
\xc2\xa7 Must successfully pass 2 \xe2\x80\x93 3 professional reference checks
\xc2\xa7 Able to work a flexible schedule, including nights, weekends, and holidays
\xc2\xa7 Ability to adapt during slow reservation days and fast-paced reservation days and with large groups of 50 or more visiting players \xc2\xa7 Multi-tasking capability and good time management skills JOIN OUR TEAM AND YOU\xe2\x80\x99LL ENJOY:

• A Fun/Casual, Family-Friendly Workplace
• Collaborative, Engaged Co-Workers/Managers
• Paid Training + A 90-Day On-the-Job Training Program
• Work-Life Balance! (Mystery Associates typically work varied 4 \xe2\x80\x93 5 hour shifts between the hours of 10am \xe2\x80\x93 9pm)
• Career Advancement
• A Competitive Base Wage + A Potential Pay Increase After Just 90 Days + Paid Quarterly Bonus + Other Fun Incentives!
• A Company That Encourages \xe2\x80\x9cBeing Yourself\xe2\x80\x9d (we love self-proclaimed game nerds, and quirky, humorous, theatrical individuals!)

All in Adventures, LLC. is an equal opportunity employer and affirmatively seeks diversity in its workforce. All in Adventures recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. APPLY NOW . . . ( RACE THE CLOCK! YOU DON\xe2\x80\x99T WANT TO GET LEFT OUT OF THIS OPPORTUNITY): Email a copy of your resume for immediate consideration. Job Type: Part-time Pay: From $15.00 per hour Benefits:

• Flexible schedule

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location