Grow your career with a growing organization

Whether they\xe2\x80\x99re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that\xe2\x80\x99s hard to beat. And from a personal satisfaction perspective, you\xe2\x80\x99ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

The Mutual Fund Associate handles calls from current Empower IRA customers. The primary goal is to support existing customers with all aspects of their account needs. The chosen candidate will have a strong focus on customer service and a firm understanding of the diverse operational and investment needs of our customers. Knowledge of current financial markets and retirement account operations necessary.

This position can be done remotely.

What you will do

• Answer and respond to operational inquiries from current IRA customers via telephone
• Handle a high level of requests for account opening and maintenance needs
• Initiate proactive/follow-up phone calls on pending issues to ensure timely and satisfactorily completion
• Effectively diagnose client issues and problems and demonstrate appropriate insight and judgement to identify and explore exception processing possibilities and escalations
• Demonstrate knowledge of transaction requirements

What you will bring

• 1+ years customer service experience
• Strong written, verbal and presentation skills
• FINRA Series 6 or 7 and Series 63 required within established timelines
• FINRA fingerprinting upon hire

What will set you apart

• Bachelor\xe2\x80\x99s degree, Business or Finance preferred
• IRA specific customer service experience
• Comprehensive PC skills including ability to quickly learn Empower Retirement\'s recordkeeping system and Salesforce software
• Solid practical understanding of Empower Retirement\'s policies and procedures as well as our product offerings and the mutual fund industry
• Comprehensive professional skills

#LIremote



What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings \xe2\x80\x93 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire \xe2\x80\x93 including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time \xe2\x80\x94 16 hours per calendar year
• Leave of absence programs \xe2\x80\x93 including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

The salary range below shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Base Salary Range $ 45,200.00-62,225.00

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***