Job Description

Position Summary

The Multi-Unit Manager is responsible for overseeing the operational, financial, and team performance of multiple Waxxpot locations. This role ensures consistent brand standards, drives sales and profitability, and develops strong Store Managers and teams across all assigned locations.

Key Responsibilities

Leadership & Team Development

Lead, coach, and support multiple Waxxpot locations Develop leadership talent and succession plans within each location Conduct regular performance reviews and accountability check-ins Support hiring, onboarding, and retention of front desk and wax specialists Foster a positive, professional, and guest-focused culture

Operations & Brand Standards

Ensure all locations operate in compliance with Waxxpot brand standards and procedures Maintain consistency in cleanliness, safety, and service execution Ensure compliance with state labor laws, payroll practices, and company policies
Address operational challenges and implement corrective action plans

Sales, Metrics & Financial Performance

Drive sales growth in services, memberships, and retail Monitor and analyze KPIs including: + Revenue and sales goals
+ Membership conversions and retention
+ Rebooking and productivity
+ Labor cost and scheduling efficiency
Support promotions, local marketing, and community outreach efforts

Guest Experience

Ensure exceptional guest experience across all locations Address escalated guest concerns and ensure timely resolution Monitor reviews, guest feedback, and satisfaction trends
Implement training or process improvements based on guest insights

Training & Development

Ensure consistent onboarding and ongoing training for all staff Partner with Store Managers to ensure proper technical and sales training Maintain service consistency and Waxxpot standards across all locations
Identify performance gaps and create action plans

Qualifications

3+ years of multi-unit retail or service management experience (beauty/wellness preferred) Strong leadership, coaching, and communication skills Proven ability to manage multiple locations and priorities Experience driving sales metrics, memberships, and labor efficiency Strong organizational and problem-solving skills
Ability to travel regularly between assigned locations

Schedule & Expectations

Full-time position Availability for evenings, weekends, and on-call support as needed
Regular in-location presence at assigned Waxxpot studios

Compensation & Benefits

Competitive salary or hourly compensation Performance-based bonuses tied to studio KPIs * Employee discounts and growth opportunities within Waxxpot