Job Description

Reports to

: School Age Program Manager

Status

: Full-time, Exempt

Schedule

: Monday - Friday 9:30 AM - 6:00 PM (40 hours per week)

Location

: Hybrid (partly remote with the expectation to travel to four after-school sites as needed)

About Neighborhood House

Neighborhood House is a non-profit agency providing social services for children, families, seniors, and people experiencing food and housing insecurity. We have been engaging in anti-poverty work for a 120 years, offering a safety net to ensure that our community has the support they need to thrive.

About Our School Age Program

Neighborhood House operates after-school programs at four North and NE Portland elementary schools, serving children between the ages of 5 and 12.

Position Summary

As part of the School Age Leadership Team, the Multisite Supervisor is responsible for the daily operation and overall success of two licensed after-school program sites. This role ensures high-quality, inclusive programming that aligns with state licensing regulations, partner agreements, and the organization's mission to support children and families.


With a strong emphasis on social-emotional learning (SEL), resilience-building, and positive behavior support (PBIS), the Multisite Supervisor provides hands-on coaching and training to site-based staff to strengthen their ability to create safe, responsive, and engaging environments. The Supervisor supports staff in building social-emotional competencies among children and promoting trauma-informed, equity-centered practices.


This position also partners directly with families to develop child and family success plans, build meaningful relationships, and connect caregivers with tools and resources that support long-term child success. By modeling reflective leadership and centering continuous quality improvement, the Multisite Supervisor helps cultivate thriving communities at both program sites.

Responsibilities

Leadership & Program Oversight

Serve as a core member of the School Age Leadership Team, collaborating with the Director and fellow leaders on program planning, strategic visioning, and continuous quality improvement. Contribute to program development, budgeting, and resource planning, including offering recommendations for program improvements and operational enhancements. Lead the day-to-day operations of two licensed after-school sites, ensuring compliance with licensing requirements, organizational standards, and partner agreements. Maintain strong, responsive presence at sites, being available during all program hours for leadership, support, and problem-solving. Staff Supervision, Coaching & Professional Development Hire, train, supervise, and mentor site-based staff and volunteers to build high-performing, inclusive teams. Conduct bi-weekly check-ins with Program Coordinators and monthly check-ins with all indirect reports to foster accountability, growth, and alignment. Design and deliver engaging, evidence-based professional development workshops and coaching sessions on topics including SEL, PBIS, restorative practices, and trauma-informed care. Provide one-on-one coaching and hands-on modeling for staff needing additional support in behavior guidance, classroom management, and inclusive practices. Co-plan and co-facilitate staff meetings and trainings that reflect the values and mission of Neighborhood House and the School Age Programs.


Social-Emotional Learning & Student Support

Provide ongoing support and coaching to staff in implementing SEL strategies that promote emotional regulation, peer connection, and resilience. Monitor behavior and SEL trends through observation and staff feedback to inform proactive supports and interventions. Conduct on-site observations and collaborate with staff to implement individualized strategies based on student needs. Collaborate with teams to develop and maintain behavior support toolboxes (e.g., visuals, sensory tools, calming strategies). Ensure program environments are trauma-informed, inclusive, and equipped to support the sensory and developmental needs of all children. Model positive behavior guidance strategies, de-escalation techniques, and culturally responsive teaching practices.


Family Engagement & Communication

Serve as the primary point of contact for family engagement at both sites, building strong, respectful, and trusting relationships. Partner with families to develop child success plans, as needed and maintain open, ongoing communication regarding student progress and needs. Attend and assist with parent-teacher meetings, family events, and community events to reinforce the home-program connection. Maintain accurate and timely documentation of family communications, support plans, and progress notes.


School & Community Collaboration

Act as the primary liaison to school principals and key school staff, maintaining open, consistent communication to support student success and partnership alignment. Attend regular meetings with Portland Public Schools (PPS) and other stakeholders to ensure program continuity and collaboration. Represent Neighborhood House and the School Age Program at partner meetings and community events as needed. Operations, Compliance & Quality Assurance Ensure adequate staffing coverage across both sites; provide direct support or serve as a substitute as needed. Respond promptly and professionally to behavior incidents, family concerns, and staffing issues. Work directly with the state licensor to maintain full compliance with licensing regulations and prepare for site visits. Track and complete 15-24 hours of required annual training and maintain current records in the Oregon Registry Online (ORO). Support implementation and continuous monitoring of high-quality, after-school programming that integrates academics, SEL, recreation, and character development. Collaborate on grant writing, compliance reporting, and quality improvement initiatives as needed as part of the School Age Leadership team.

Supervisory responsibilities:

This position supervises up to 3 direct reports (program coordinators) and 7 indirect reports (program leaders and assistant program leaders).

Provide consistent supervision, coaching, and mentorship to staff, fostering professional growth and continuous skill development. Set clear goals and expectations, and manage performance in alignment with organizational policies. Promote a positive, inclusive, and collaborative team culture that supports engagement and retention. Ensure staff have the tools, resources, and training needed to be successful in their roles. Communicate openly with staff through regular 1:1 check-ins, feedback, and team meetings.

Minimum Requirements

3 years of experience in program coordination, working with youth. 3 years of experience supervising staff, preferably in a childcare or educational setting; or equivalent combination of education and experience. At least 5 years of experience working with children ages 5-12. Demonstrated knowledge in the form of a college degree or certificates in child development, behavior management, and teacher coaching. Food Handler's card and CPR/First Aid certification to be obtained within 30 days of hire (NH covers the cost)

Registration in the Oregon Central Background Registry prior to hire

Requires own vehicle transportation, a valid driver's license, car insurance acceptable to Neighborhood House's insurance provider, and an acceptable 3-year driving history.

Qualifications

Ability to plan, implement, and manage short and long-term projects. Demonstrated ability to work effectively with individuals from diverse communities and cultures and communicate effectively with those whose English language skills are limited. Excellent verbal and written communication skills and ability to communicate professionally with clients, families, service providers, community members, and co-workers. Excellent interpersonal skills in the areas of problem-solving, conflict resolution, and decision-making processes. Ability to work as a team player and with sensitive and confidential information in a professional manner. Ability to interpret policies, procedures, and contractual responsibilities. Demonstrated knowledge of and experience with state licensing requirements. Culturally agile and able to communicate across language barriers with demonstrated ability to effectively train and manage a racially, ethnically, and economically diverse team.

Benefits

Neighborhood House offers full-time employees a comprehensive benefits package including:

26 days PTO and 12 paid holidays Affordable health insurance with 95% of employee premium paid by NH. Voluntary long-term disability, accident, and critical illness insurance, FSA, and retirement plans Company-paid life insurance * Employee Assistance Program