Job Description

Working Title

Multimedia Support Services Technician

Posting Number

CSA02477P

Department

DSU-Information Technology Services

Physical Location of Position (City)

Madison

Posting Text

Dakota State University is seeking a detail-oriented and tech-savvy

Multimedia Support Services Technician

to join our team. This role is essential in supporting live streaming and event technology across campus, providing Tier 1 technical support, and maintaining classroom and meeting space technology. The ideal candidate will be passionate about technology, enjoy working with people, and thrive in a dynamic, service-oriented environment.

Key Responsibilities:

Live Streaming & Event Technology Support

+ Set up, operate, and troubleshoot live streaming equipment for campus events.
+ Provide technical support for audio/visual systems including projectors, sound systems, and recording devices.
+ Train and supervise student employees assisting with event technology.

Tier 1 Technical Support

+ Provide first-level support for software and hardware issues.
+ Troubleshoot and resolve user-reported problems; escalate complex issues to Tier 3 support.
+ Assist with computer setup, imaging, and deployment across campus.
+ Create and maintain documentation for systems, procedures, and troubleshooting guides.
+ Contribute to the development of efficient workflows and support processes.

Campus Technology Maintenance

+ Support classroom, meeting room, and lab technology including installation and maintenance.
+ Assist with preparing and maintaining campus computer labs.
+ Provide support for security cameras and other campus-wide technology systems.

Qualifications:

Experience with live streaming platforms and AV equipment. Strong troubleshooting skills and customer service skills. Ability to train and mentor student employees. Familiarity with classroom technology systems and basic networking concepts. Excellent written and verbal communication skills. Proficient in

Microsoft Office applications

(Word, Excel, PowerPoint, Outlook). Must be authorized to work in the U.S. Sponsorship is not available for this position.

Benefits:

Flexible benefits package - health, dental, vision, life insurance, short-term disability, hospital indemnity insurance, flexible spending account, health savings account, health reimbursement account. South Dakota Retirement System. Employees receive 6% fully matched contributions from SDRS and are vested after three years of service. Paid time off - full time 12-month employees earn 15 days per year of annual leave and 14 days of sick leave per year. In addition, employees receive 11 federal paid holidays. Reduced tuition for education. Professional liability coverage Paid family leave

How to Apply

:
DSU accepts applications through an on-line employment site. To apply, visit

https://yourfuture.sdbor.edu

. Please submit a cover letter, resume, and a list of at least three references.




For questions concerning the position, contact Alicia Entringer at

alicia.entringer@dsu.edu

.



Applications will begin to be reviewed immediately and continue until the position is filled.



9/17/2025 - Updated posting

Posting Date

09/15/2025

Closing Date

Open Until Filled

Yes

First Consideration Date

Advertised Salary

CSA Pay Grade IT2: Starting at $21.95/hour

Duration of the Term

12 months

If Other, describe duration

Appointment Percent

100

Work Hours

8am - 5pm. Will require some weekend and evening work.

Typical Hours Worked Per Week

Appointment Type

Regular

Scope of Search

External (includes Internal)

If internal, define scope of search

This position requires

Weekends/Holidays, Valid Drivers License

If other, please indicate

Department Description and Cultural Expectations

In addition to the exciting professional opportunities at Dakota State University, employees will have the privilege of enjoying the benefits of Madison, South Dakota. Nestled in the heart of the state, Madison offers a unique blend of small-town charm and modern amenities, creating an ideal environment for work-life balance.



The city boasts a range of recreational activities, from picturesque parks to outdoor events, fostering a sense of community engagement and well-being. Madison's scenic landscapes and proximity to nearby lakes provide ample opportunities for outdoor enthusiasts, whether it be fishing, hiking, or simply enjoying the beauty of the great outdoors.



Madison's location within South Dakota provides easy access to larger cities, cultural events, and regional attractions. Madison is only a short 50 minute drive from South Dakota's largest city, Sioux Falls.

Equal Employment Opportunity Statement

DSU is committed to equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



Applicants with disabilities are invited to identify any necessary accommodations required in the application process. E-Verify, EOE.