Job Description

Job Type: Contract


Job Category: IT

Position Title :-

MuleSoft Integration Support Engineer

Location :- Charlotte Area/South Carolina - 100% Onsite only

Contract

Competencies: Digital : MuleSoft - 10+ years experience required

Key Skills Required:

Integration Platforms:

Strong hands-on experience with MuleSoft and Azure Integration Services (AIS).

API & System Integration:

Good understanding of REST APIs, SSO, LDAP, and integration with platforms like Salesforce.

Monitoring & Troubleshooting Tools:

Proficient in using Dynatrace and Splunk for system health monitoring and incident analysis.

Programming & Scripting:

Familiarity with Python for automation and support tasks.

Domain Expertise:

Experience in Retail Ecommerce integration environments.

Job Summary:

As a Sr. IT Support Analyst - Integration, you will be responsible for managing and supporting custom API solutions, API Platform management, and solutions integration for the organization. This role requires technical expertise, problem-solving skills, communication abilities, and adaptability to fast-paced environments.

Responsibilities:

Provide advanced technical support to resolve complex issues related to

Mulesoft integrations

, including diagnosing and troubleshooting system errors and performance issues. Work closely with developers to understand the root causes of issues and implement effective solutions. Manage integrations with other systems and tools to ensure seamless data flow and process automation. Provide expert support to end-users, troubleshoot issues, and resolve technical challenges promptly. Leads initiatives to monitor and improve the reliability, stability, and performance of the systems with focus on end user experience and availability. Proactively catch and remediate potential issues to avoid end user impact. Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of the support team. Respond to major incidents and demonstrate the skills to identify and solve issues quickly to avoid financial losses. Participate in root cause analysis and identify process to remediate future outages by providing interim or permanent fix. Work on improving monitoring/alerting to proactively catch known issues. Manage day-to-day incidents, including daily health checks, work closely with team and business partners to provide resolution and conduct follow ups. Escalates problems to appropriate teams as necessary. Assist with deployments and oversee the move-over process, ensuring minimal disruption to daily operations


Required Skills


DEVOPS ENGINEER

SENIOR EMAIL SECURITY ENGINEER