Job Description

Job title-- Mortgage Loan Officer Assistant (LOA)
Classification--Non-Exempt, Full Time
Reports to-- Mortgage Operations Manager
Work Location - Remote, Hybrid or In Office. Business needs require candidate to live within an hour of the Omaha Metro Area.
Office Location - 16949 Lakeside Hills Plaza, Omaha, NE 68130
Summary/Objective
In this sales/operations hybrid position you will support the Mortgage Origination Team in all phases of the mortgage loan process--from initiating loan applications to structuring loans based on product type and following through to closing. In this customer focused role, the ideal candidate will have a deep understanding of Conventional, FHA, VA, USDA, Jumbo, and NIFA loan products, and be able to apply investor and agency guidelines (Fannie Mae, Freddie Mac, VA, USDA, FHA) accurately during the loan setup and processing stages.
This role requires a solution orientated mind-set with a strong understanding of mortgage guidelines, loan documentation, and operational workflows. Key responsibilities include onboarding, training, process improvement, project management, and ensuring compliance with regulatory requirements while delivering an exceptional customer experience.
Essential functions--

• Sales

• Assist Mortgage Loan Originators - taking or updating an application, offering/negotiating of terms, requesting and collecting documentation
• Maintain relationships with current and prospective clients and customers while providing excellent customer service
• Work with bank partners to improve cross-sale opportunities
• Represent Arbor Bank by participating in community organizations and activities.

• Loan Product Expertise & Application

• Collaborate with originators to structure loans that meet borrower needs while complying with product guidelines.
• Evaluate borrower profiles to determine appropriate loan product fit based on income, credit, assets, and property type.
• Apply guidelines for all major mortgage loan types including:

• Conventional (Conforming and Non-Conforming)
• FHA (including Down Payment Assistance programs)
• VA (including Certificate of Eligibility and residual income calculations)
• USDA (including property eligibility and income limits)
• Jumbo (non-conforming high-value loans)
• NIFA (Nebraska-specific affordable housing programs)
• Review and validate borrower documentation (income, assets, credit, liabilities) for completeness and accuracy.
• Structure loan files according to product guidelines (Conventional, FHA, VA, USDA, NIFA).
• Monitor pipeline to ensure timely processing and adherence to deadlines.
• Interpret and apply automated underwriting system (AUS) findings from DU and LP.
• Stay current on investor overlays and agency updates to ensure accurate loan structuring.
• Training

• Coordinate onboarding and ongoing training for sales team members.
• Identify training gaps and provide solutions to improve team performance.
• Deliver responsive support to internal stakeholders.
• Project Management

• Participate in the identification, design, development and implementation of assigned projects
• Work with internal and external resources to ensure successful and timely completion in accordance with user needs
• Lead or support projects related to process improvement, system upgrades, or compliance initiatives.
• Collaborate with internal and external resources to meet project goals.
• Streamline workflows to improve operational efficiency and customer satisfaction.
• Manage multiple projects simultaneously by prioritizing project deadlines

• Compliance & Regulatory Oversight

• Stay current on federal, state, and investor guidelines affecting mortgage lending.
• Ensure loan files meet regulatory and internal compliance standards.
• Assist in responding to internal audits and external regulatory reviews.
• Identify and escalate potential compliance issues to the Mortgage Operations Manager.
• Support implementation of policy changes and regulatory updates across the team.
• Project a professional image in dress, manner, communication, and focus.
• Demonstrate commitment, dependability, and respect for other team members.
• Regular and predictable attendance, punctuality, and adherence to agreed-upon schedule of availability.
• Develop new banking relationships with prospective clients and expand existing relationships with current customers through the sale and cross-sale of bank products and services.
• Proactively work toward achievement of personal, branch and department sales and customer service goals.
• Perform physical requirements as described in the Physical Requirements section

Other duties
Performs other duties as assigned.
Competency--

• Excellent verbal and written communication skills
• Self-Discipline, organized, and capability of handling multiple projects and deadlines
• Solid working knowledge of mortgage industry
• Must be a self-starter and work productively with minimal direction
• Ability to deliver professional, responsive customer service

Required education and experience--

• High School Diploma, GED or Foreign Equivalent
• 2+ years of mortgage industry experience
• Valid NMLS license

Preferred education and experience--

• Experience in both mortgage sales and operations
• Knowledge of FHA/VA products
• Knowledge of NIFA products
• Experience with Encompass

Work environment--

• Ability to work from home and the office as needed
• Ability to work in busy/noisy environment at times
• Ability to work with interruptions/disruptions

Physical demands--

• Sedentary work that primarily involves sitting/standing
• Communicating with others to exchange information.
• Operating office equipment including but not limited to: keyboards, mouse, 10 key adding pad, copier, scanner, fax
• Assessing the accuracy, neatness and thoroughness of work assigned and that of others

Position type and expected hours of work--

• Full time
• Flexible hours
• In office or Hybrid

Travel--10% travel
Affirmative action plan/equal employment opportunity (AAP/EEO) statement-- Arbor Bank maintains a policy of non-discrimination with employees and applicants for employment. No aspect of employment with us will be influenced in any manner by race, color, religion, sex, age, national origin, marital status, disability or any other basis protected by applicable law. We also believe in the principles of the Americans With Disabilities Act (ADA). ADA prohibits employers from unlawfully discriminating against employees or job applicants with disabilities when making employment decisions. We will provide reasonable accommodation to otherwise qualified disabled employees or applicants. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at HR@arborbanking.com

Skills Required