Job Description

Job Title:

Mortgage Fulfillment Leader

Location:

Remote or Relocation Optional

Employment Type:

Full-Time | Executive Leadership



Company Overview

We are a 20-year-old, employee-owned national mortgage company approved to originate and service all agency loan products. Our organization is growing quickly and built on a strong, family-oriented culture where every employee has an ownership stake and a voice. We pride ourselves on high service levels, strong operational performance, and long-term stability.



Job Summary

The Mortgage Fulfillment Leader will oversee all aspects of mortgage fulfillment operations, including underwriting, processing, closing, funding, and compliance. This role requires a proven leader with experience managing large, multi-state mortgage teams in a fast-paced environment.



Responsibilities

Lead underwriting, closing, processing, and compliance teams Manage large-scale, multi-state fulfillment operations Develop and track operational KPIs to improve loan quality and efficiency Ensure compliance with federal, state, investor, and agency guidelines Partner with sales and executive leadership to support nationwide production Drive customer-focused processes and service excellence Coach and mentor team leaders and staff across multiple time zones

Key Performance Indicators

Loan turn times (UW, conditions, closing) Loan quality and defect rates Customer and loan officer satisfaction scores Employee retention and team productivity Workflow efficiency and cost management Pipeline balancing and daily file movement

Qualifications

7+ years of experience in mortgage fulfillment leadership FHA/Conventional VA/USDA Strong background in underwriting, closing, and agency guidelines Experience leading large or multi-state fulfillment teams Strong communication, organizational, and leadership skills Ability to excel in a high-volume, fast-paced environment Customer-centric mindset with a positive, problem-solving approach

Compensation & Benefits

Competitive salary + performance incentives Employee ownership / equity benefits Relocation not required, but enhanced compensation available for those willing to relocate * Health, dental, vision, 401(k), and comprehensive benefits