Job Description

As the first point of contact for our growing portfolio of mortgage customers, the Mortgage Customer Service Representative makes a real impact by resolving inquiries, connecting borrowers to the right solutions, and contributing to our best-in-class retention team.

About RosegateRosegate is a dynamic mortgage originator and master servicer with a growing portfolio of customers. We are building a high-performance retention engine to maximize portfolio value through refinance recapture, purchase retention, and customer-for-life strategies. Coupling this with our existing (and growing) retail channel, Rosegate is positioned for exciting growth and opportunities.

Mortgage Customer Service Representative

Location

: Charlotte, NC- In Office

Are You a Customer Service Star Ready for More?

If you're passionate about helping people, excel at clear communication, and love the energy of a fast-paced team environment, this Customer Service Representative role at Rosegate Mortgage could be your perfect next step.

As the first point of contact for our growing portfolio of mortgage customers, you'll make a real impact by resolving inquiries, connecting borrowers to the right solutions, and contributing to our best-in-class retention team. Plus, if you're ambitious, this position opens the door to advancing into a Retention Loan Officer role--with our full support.

Rosegate, a dynamic mortgage originator and master servicer recently acquired by Rice Park Capital, is growing. We're focused on delivering exceptional customer experiences while building long-term borrower relationships.

What You'll Do Every Day

Be the welcoming voice (or message responder) for inbound customer contacts via phone, email, or chat. Quickly understand the customer's needs and provide basic info on payments, escrow, or loan status. Seamlessly transfer routine servicing questions to our sub-servicer partners. Identify and transfer sales opportunities--like refinance, purchase, and home equity--directly to our Loan Officers. Handle and close simpler requests on the spot for a great customer experience. Log every interaction accurately to keep everything compliant and smooth.

Who We're Looking For

We're seeking someone who:

Works in-office, on-site with our team. Truly enjoys solving problems and making customers feel valued. Communicates clearly and empathetically, even in high-volume situations. Thrives on multitasking and staying organized under pressure. Brings a positive, team-first attitude and attention to detail.
No prior mortgage experience? No problem--we provide full training!

Your Rewards & Growth

Hourly pay plus performance incentives. Comprehensive benefits: health, dental, vision, life insurance, disability coverage, and 401(k) with company match. Modern tools, ongoing training, and a supportive team. Clear path to advancement: If desired, succeed here and elevate to a Mortgage Retention Loan Officer position. We'll sponsor your NMLS licensing and provide in-depth loan officer training.

What You Bring

1+ years in customer service (call center or financial services a plus). Comfort with computers, Microsoft Office, CRM software, and phone systems. Strong listening and communication skills. Bilingual (English/Spanish) highly valued. Flexible availability for shifts.
If you're ready to deliver outstanding service, support customer retention, and potentially launch a rewarding career in mortgage origination, Rosegate is where you belong. Apply today and grow with us!

Rosegate is an equal-opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Rosegate| NMLS: 2082961| www.nmlsconsumeraccess.org | Equal Housing Opportunity | Licensed in AL, AZ, AR, CA, CO, CT, DE, DC, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MT, NE, NH, NJ, NM, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX, VT, WA, WV, WI | 13515 Ballantyne Place, Charlotte, NC 28277 | 888-657-6206 |

Job Type: Full-time

Pay: $14.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Vision insurance
Work Location: In person