Job Description

Primary Purpose:

This position will generate borrower phone calls regarding outstanding delinquent mortgage loans and seek resolution to the delinquency.

Principal Duties and Responsibilities:

Contact mortgage borrowers via telephone and written or electronic communication using a manual list while obtaining all of the necessary permissions. Transfer phone calls to other Servicing departments when appropriate to assist the borrowers with other mortgage related questions or concerns. Record information about the financial status of borrowers and the status of collection efforts. Arrange for debt repayment or establish repayment schedules based on the borrower's financial situation. Responsible for complying with federal, state and local regulations pertaining to real estate collections, foreclosure and bankruptcy practices. Collectors will be responsible for inputting results of conversations into the Fiserv Loan Serv platform. Responsible for obtaining the appropriate compliance training including Fair Debt Collection Practices Act, Telephone Consumer Protection Act, Information Security, etc.

Job Specifications:

Excellent verbal and written communication skills Proficient in the use of Microsoft office and their associated suite of product Ability to multi-task while meeting strict deadlines Outstanding time management Sound decision making skills





If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.



The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.



Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.



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Education

RequiredHigh School or better

PreferredBachelors or better in Finance or related field
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Motivations

RequiredSelf-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.